Easy Home Finance Limited | Customer Support Executive
2 weeks ago
We are seeking a motivated and detail-oriented Sales Coordinator to join our housing finance team. The ideal candidate will be responsible for supporting the sales team and interacting with customers to ensure smooth communication and a seamless customer experience. You will be the key point of contact between customers, the sales team, and other internal departments, playing a crucial role in managing and facilitating housing loan processes.
Key Responsibilities:
1. Customer Interaction and Support:
o Respond to customer inquiries regarding housing finance products, loan options, and application processes.
o Assist customers throughout the loan application process, ensuring they have all necessary documentation.
o Provide timely follow-ups to customers to keep them informed about the status of their applications.
o Resolve customer complaints or issues related to the loan process in a prompt and professional manner.
2. Sales Support:
o Assist the sales team by calls and follow-ups with potential customers.
o Prepare and maintain reports on customer interactions and sales activities.
o Maintain a database of customers, prospects, and lead details.
o Coordinate the delivery of information and updates between the sales team and other departments.
3. Administrative Tasks:
o Prepare and manage sales-related documents, including agreements, proposals, and reports.
o Assist in organizing promotional activities and campaigns to generate new business.
o Maintain accurate records of sales data and customer interactions.
o Ensure timely processing of loan applications and related documentation.
4. Collaboration with Internal Teams:
o Work closely with the underwriting, operations, and legal teams to ensure the smooth processing of loans.
o Communicate customer feedback and requirements to the relevant departments for improved service delivery.
5. Reporting and Analysis:
o Assist in creating presentations and reports for senior management on sales progress and customer feedback.
6. Product Knowledge:
o Keep updated with the latest housing finance products, market trends, and regulatory changes.
o Provide accurate product information to both customers and the sales team to support business growth.
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