Salesforce Trainer Consultant

Location: Bangalore / Mangalore (Remote)

Type: Contract

Why MResult?

Founded in 2004, MResult is a global digital solutions partner trusted by leading Fortune 500 companies in industries such as pharma & healthcare, retail, and BFSI. MResult’s expertise in data and analytics, data engineering, machine learning, AI, and automation help companies streamline operations and unlock business value. As part of our team, you will collaborate with top minds in the industry to deliver cutting-edge solutions that solve real-world challenges.

Website: https://mresult.com/

LinkedIn: https://www.linkedin.com/company/mresult/

What We Offer:

At MResult, you can leave your mark on projects at the world’s most recognized brands, access opportunities to grow and upskill, and do your best work with the flexibility of hybrid work models. Great work is rewarded, and leaders are nurtured from within.

Our values — Agility, Collaboration, Client Focus, Innovation, and Integrity — are woven into our culture, guiding every decision.

What This Role Requires:

As a Salesforce Trainer Consultant, you will design and deliver comprehensive training programs across Salesforce modules and advanced functionalities, including integrations, automation, and analytics.

You will work closely with MResult teams to ensure both functional and technical proficiency in Salesforce, using real-world project scenarios and implementation experience to drive practical learning. You will train on the following Salesforce modules and topics:

Salesforce Fundamentals

• Navigation & User Interface
• Data Model & Security Model
• Profiles, Roles, Permission Sets, Sharing Rules

Sales Cloud

• Leads, Accounts, Contacts, Opportunities
• Forecasting, Pipeline Management, Quotas
• Sales Productivity Tools (Path, Kanban, Einstein Activity Capture)

Service Cloud

• Case Management, Queues & Assignment Rules
• Knowledge Base, Omni-Channel Routing
• Service Console, Entitlements, SLAs

Marketing Cloud (Overview / Specialist Training if needed)

• Journeys & Campaigns
• Audience Segmentation & Personalization
• Integration with Sales/Service Cloud

Experience Cloud (Community Cloud)

• Partner & Customer Communities
• Branding & Theme Setup
• Access Management

Reports & Dashboards

• Standard vs Custom Reports
• Advanced Dashboard Configurations
• Einstein Analytics / Tableau CRM (if applicable)

Automation Tools

• Workflow Rules, Process Builder, Flows
• Approval Processes
• Best practices for declarative automation

Integration & Data Management

• Salesforce APIs (REST, SOAP, Bulk, Streaming)
• Data Import/Export (Data Loader, Data Import Wizard)
• Middleware & Integration Patterns (Mulesoft, Informatica, Dell Boomi, etc.)

AppExchange & Extensibility

• AppExchange Apps Evaluation & Installation
• Custom Objects & Fields
• Lightning App Builder

Development Aspects

• Apex Basics & Triggers
• Visualforce & Lightning Web Components (Overview)
• Governor Limits & Best Practices

Security & Compliance

• Field-Level Security, Shield Platform Encryption
• Audit Trail & Monitoring
• GDPR/Compliance considerations

Real-World Project Scenarios

• Requirement Gathering to Deployment
• Change Management & Release Strategy
• Common pitfalls and lessons learned in implementations

Key Skills to Succeed in This Role:

Primary Skills

• 5+ years of strong experience with Salesforce Sales, Service, and Experience Cloud.
• Hands-on project implementation experience across multiple Salesforce modules.
• Proven experience in training delivery (workshops, classroom, virtual, hands-on labs).
• Strong knowledge of Salesforce integration patterns and middleware tools.
• Ability to explain concepts using real-time project scenarios and best practices.
• Excellent communication, presentation, and stakeholder management skills.

Secondary Skills

• Exposure to Marketing Cloud, CPQ, and Field Service Lightning.
• Familiarity with DevOps tools for Salesforce (Copado, Gearset, Jenkins).
• Knowledge of Einstein Analytics/Tableau CRM.
• Understanding of Agile delivery methodologies.
• Certification(s): Salesforce Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder (preferred).

Manage, Master, and Maximize with MResult

MResult is an equal-opportunity employer committed to building an inclusive environment free of discrimination and harassment.

Take the next step in your career with MResult — where your ideas help shape the future.