Manager - Member Relations

Job Location: Hyderabad (On-site) Tenure: Full-Time Reporting To: Executive Director / Senior Leadership We are seeking an experienced and energetic Manager – Member Relations to strengthen engagement with our Members while ensuring a seamless lifecycle experience—from onboarding to renewal to active participation. This role is ideal for someone who is relationship-driven, detail-oriented, and comfortable interacting with senior entrepreneurs, CXOs, investors, and ecosystem leaders. Key Responsibilities 1. Member Engagement & Relationship Management Build strong, trusted relationships with Charter Members and Associate Members . Serve as the primary point of contact for member queries, support, and engagement. Engage members regularly to understand expectations, track involvement, and enhance satisfaction. 2. Member Onboarding & Renewals Manage the complete onboarding process with professionalism and personalized attention. Drive timely renewals through structured communication and relationship-building. Maintain and update the CRM/member database with high standards of accuracy. 3. Program & Event Coordination Plan and execute high-quality programs for Charter Members, including networking dinners, TiE Talks, Leadership Series, and closed-door CM events. Coordinate with internal teams to ensure flawless event execution and experiential excellence. 4. Communication & Content Development Create compelling presentations, CM decks, membership collateral, and monthly updates. Draft member communication (emails, newsletters, announcements) with clarity and consistency. 5. Executive & Board Support Support Board of Directors and leadership meetings by preparing agendas, reports, and minutes. Assist in presenting membership analytics, engagement reports, and quarterly dashboards. 6. Feedback & Insights Conduct structured member feedback, analyze insights, and recommend improvements. Track membership metrics, engagement levels, and program participation across segments. 7. Cross-Chapter & Ecosystem Collaboration Coordinate with other TiE chapters for joint programs, membership exchanges, and global initiatives. Support partnerships with ecosystem bodies relevant to member needs. 8. Data Management & Reporting Maintain post-event reports, attendance records, and Member profiles. Publish quarterly member event calendars, ensuring early communication and coordination. Requirements 4–5 years of experience in member relations, client servicing, community management, corporate relations, or stakeholder engagement. Strong communication, interpersonal, and relationship-building skills. Excellent organizational abilities with strong attention to detail. Experience in handling memberships, stakeholder engagement, or community relations is preferred. Prior work with trade bodies, industry associations, entrepreneurial networks, or premium hospitality/HNI membership environments will be an added advantage. Proficiency in MS Word, Excel, PowerPoint, Spreadsheets, CRM tools , and data analytics. Ability to work independently and collaboratively in a fast-paced ecosystem. Prior exposure to the startup, entrepreneurial, or business association ecosystem is a strong advantage. What We’re Looking For A people-centric professional who genuinely enjoys building relationships. A proactive and reliable team player with the ability to multitask. Someone who carries maturity, professionalism, and poise while engaging with C-suite leaders and Charter Members. About TiE Hyderabad Chapter : TiE (The Indus Entrepreneurs) Hyderabad Chapter is a go-to network of 175+ successful Charter Members & 360+ Associate members and a vibrant and most recognized chapter worldwide. Each year, TiE Hyderabad impacts over 1500 startups and 6400+ students, and conducts 120+ Programs, events & activities under 20+ themes, viz. TiE Open Mic, TiE Scale, Mentor Advisor, Investor Connect, & Leadership Series, TiE Grad, TiE Young Entrepreneurs, nurture next-generation entrepreneurs. TiE organization comprises of successful entrepreneurs & accomplished professionals, volunteering to support startups, with an aim of fostering entrepreneurship across industries, at every stage of the entrepreneurial life cycle. Handholding start-up founders & entrepreneurs to the next level of growth through mentoring, education, funding & connecting customers & student initiatives in a big way. TiE Hyderabad works extensively with founders, investors, corporates, academia, government, and ecosystem enablers to strengthen the region’s entrepreneurial fabric. How to Apply Interested candidates may send their resume to hr@tiehyderabad.org with the subject line: Application – Program Manager (Ecosystem & Partner Relations)