Service Delivery Executive

4 days ago

jaipur, India beBeeService Full time

Job Title: Service Delivery LeadWe are seeking a skilled professional to lead our service delivery efforts. This role requires strong technical knowledge, excellent communication skills, and the ability to work effectively with clients.Key Responsibilities:Manage key service relationships to deliver excellence in service assurance.Liaise with internal technical staff to provide generalist Cyber consultancy services.Assist with uncovering growth opportunities through new or product upgrades.Deliver SOC services for customers with experience in SOC, SIEM, and Cyber security.Balance customer service, technical knowledge, and experience dealing with C-level executives.About the Role:Key Responsibilities:Prepare and present client operational reporting at monthly meetings.Client SLAs and Reporting (including driving enhancements).Ensure L1 and L2 analysts meet SLA and follow procedures.Great report writing skills.Onboard new Clients.Continuously improve operations and client engagement.Develop deep understanding of client business including orchestration of strategic business planning, roadmaps, and workshops.Risk and Issue Management.Problem Management.Scope Management.Change Management.Major incident management.Requirements:Minimum 5 years work experience in Service Management.Experience in delivering Cyber of SOC service is very important.Experienced working in an MSP environment.ITIL Service Management accreditation.Proven experience with Incident response.Strong working knowledge of ITSM service delivery concepts.Demonstrated ability to position and present at a C-suite level.Demonstrated ability to lead and collaborate with a multi-disciplined team.Demonstrated skills in time management ·Strategic thinking with a get-up-and-go attitude.A willingness to work and adapt to a fast-growing & changing environment.Self-sufficiency and a high degree of autonomy.Ability to work within a team and achieve results through others   Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.Lead incidents to resolution.

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