**Senior Technical Service Delivery Expert

2 weeks ago


jaipur, India beBeeTechnical Full time

**Job Description:**As a seasoned technical expert, you will be a leading member of the team responsible for delivering high-quality service delivery solutions. Your role will involve shaping and owning Zeller's commitment to excellent and highly available service delivery.**Key Responsibilities:**Deliver projects that enhance service delivery of Zeller's Application Support team.Be a primary point of contact for escalated product issues from account and customer success teams.Own and orchestrate the triage, investigation, and resolution of complex technical issues.**Required Skills & Qualifications:**Strong technical background with excellent troubleshooting, analytical, and data skills.Familiarity with AWS services, active SQL skill set, experience with release management toolset, and service reporting tools.Participate in application monitoring using logs, data stores, internal tools, and dashboards.**Benefits:**Work with a cutting-edge technology stack.Be part of an incident response team responding to alerts and bearing on-call responsibilities.Familiarity with Hubspot, Jira, Datadog, Sentry, and payment terminals is appreciated.



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