Vacation Rental Expert

1 week ago

bareilly, India beBeeHospitality Full time

Job Title: Reservation SpecialistWe are seeking a skilled and experienced Reservation Specialist to join our team. This is a remote position based in India, requiring excellent communication skills and a commitment to delivering outstanding guest experiences.The successful candidate will be responsible for processing refund requests, resolving billing discrepancies, handling guest inquiries and complaints, and providing recommendations for local attractions and dining experiences.Key Responsibilities:Process refund requests and resolve billing discrepancies in accordance with company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company policies and procedures.Perform additional related duties as required.Required Skills and Qualifications:Fluent spoken English with clear voice and US accent familiarity (mandatory).Strong communication skills and a customer-first approach.Experience using reservation software and PMS tools.Excellent organizational and multitasking abilities.Proactive problem-solving mindset.Benefits:Work Location: Remote (India)Shift: Night shift aligned with US time zonesEducation: Skills, experience, and voice quality hold higher value than formal degreesOthers:If you possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience, we invite you to apply.

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