Financial Services Talkdesk Solutions Consultant

4 days ago


rajkot, India beBeeTalkdesk Full time

We are seeking an experienced Talkdesk professional to design, build and optimize our IVR and Studio workflows for a financial services call center.Design complex IVR flows, dynamic routing logic and API integrations using Talkdesk Studio.Configure queues, skills, ring-groups, callback flows, SLAs and call-handling automation.Integrate Talkdesk with CRM systems via APIs, webhooks and data actions.Develop workflows for financial services use cases such as payments claims status updates collections and compliance routing.Implement call recording consent prompts regulatory messaging and audit-ready routing.The ideal candidate should have:5+ years of experience with Talkdesk IVR Studio routing and CX platform configuration.Strong knowledge of call center operations, particularly in BFSI collections or financial services environments.Expertise in call-flow logic, queue management, SLAs and real-time metrics.Ability to work independently and deliver fast results within US business hours.This role requires a highly skilled and detail-oriented individual who can configure and optimize Talkdesk solutions for a leading financial services company.



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