HDB Financial Services
23 hours ago
Description:About the Role:- We are looking for a result-oriented Agency Manager to oversee, manage, and drive performance across our external collection agencies for the assigned delinquent portfolio. - The role requires strong operational control, adherence to compliance processes, and the ability to optimize productivity of field resources while ensuring timely and quality collections.Key Responsibilities:- Manage and supervise external collection agencies to ensure monthly collection targets are met for the allocated delinquent portfolio.- Drive agencies toward achieving defined milestones and monitor performance through regular reviews.- Ensure 100% field visits on allocated cases and timely trail updates on the mobile app.- Ensure agency compliance with all process guidelines, mobile app updates, documentation norms, and audit requirements.- Track e-receipts, verify deposit accuracy, and ensure timely money deposition by the agency.- Highlight suspicious or fraudulent cases to the FCU team promptly.- Facilitate route planning and provide data-driven insights to optimize productivity of field resources.- Perform regular analysis of delinquency trends and take corrective actions to improve collection efficiency.- Ensure agency billing, allocation management, I-card issuance, and mobile apprelated processes are completed on time.- Manage the assigned portfolio with a focus on reducing delinquency levels.- Ensure all collections and allocations follow the companys process and compliance framework.- Maintain cost efficiency while maximizing recovery and reducing roll rates.Desired Skills & Competencies:- Strong communication and interpersonal skills.- Good understanding of collection processes, agency management, and data management.- High level of self-drive, ownership, and ability to work with field teams.- Strong analytical and problem-solving abilities.- Ability to work under pressure and handle high-volume 3-6 years of experience in Collections, Agency Management, or Recoveries within BFSI/NBFC/Financial Services.- Prior experience handling delinquent portfolios and managing field agencies is highly preferred. (ref:iimjobs.com)
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