Desktop Support Specialist

2 weeks ago


india beBeeDesktop Full time

Desktop Support ProfessionalThe Desktop Support Professional role involves investigating and resolving systemic issues affecting end-user experience. This position requires collaboration with business partners to identify needs and pain points impacting productivity.Troubleshooting desktop-related issues efficiently using advanced techniques and root cause analysis.Enhancing user productivity and satisfaction by leveraging expertise in Desktop Experience (DEX).Developing automation scripts to streamline desktop management tasks.Collaborating with IT teams for seamless integration and support of desktop systems.Providing expert-level support to end-users addressing technical concerns and training them on best practices.Requirements:7-10 years of experience in Windows desktop engineering or a related field.Subject matter expert in Windows OS internals including kernel, registry, services, drivers, etc.Working knowledge of OS-level troubleshooting tools.Experience utilizing Unified Endpoint Management tool for managing domain and Entra Windows devices.Strong background in DEX tools to measure endpoint performance, correlate issues with changes, and user experience optimization.Knowledge of operating system level logging.Excellent problem-solving skills with a focus on root cause analysis and resolution.Experience with scripting languages such as PowerShell for automation.Strong verbal and written communication skills.



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