Desktop Support

5 days ago

India Live Connections Full time

Exp: 1yrs to 3yrs Address user tickets regarding hardware, software and networking · Walk customers through installing applications and computer peripherals · Ask targeted questions to diagnose problems · Guide users with simple, step-by-step instructions · Test alternative pathways until the issue is resolved · Configure and provision Mobile device and Laptops. · Configure and provision BYOD devices. · Ensure BYOD and Mobile device configuration request are completed on priority. · Provide priority support to VIP user requests. · Install operating system and applications on new and replacement systems · Record assets in CMDB and SharePoint and maintain proper asset registry · Replace Hardware components as per requirement · Customize desktop applications to meet user needs · Record technical issues and solutions in ticket logs · Direct unresolved issues to the next level of support personnel · Follow up with clients to ensure their systems are functional · Help create technical documentation and manuals Infrastructure Management Services End user computing Service - Desktop, Laptop end to end support - Printer-Peripheral Support - Mobile device Support - Email ,Internet, Business Application assistance Patch Management - Windows client side patch update - Troubleshooting &resolution Application L1 Support - Incident Classification and routing to proper resolver group - First Level Support based on SOP’s on Business Applications Service level management - Service Level Administration - Dashboard - Reporting Asset Management - IMAC Request Management - Asset Audit & Compliance - Asset Reconciliation with Finance Asset register - Asset lifecycle Management

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    india beBeeDesktop Full time

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    7 days ago

    india beBeeSpecialist Full time

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    3 weeks ago

    India Luxoft Full time

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    2 weeks ago

    India Luxoft Full time

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    2 weeks ago

    India Luxoft Full time

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    2 weeks ago

    India Luxoft Full time

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    1 week ago

    India Luxoft Full time

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    3 weeks ago

    India Luxoft Full time

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    3 weeks ago

    India Luxoft Full time

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