Communications Expert

Global Communications ProfessionalThe successful candidate will play a pivotal role in supporting our 24/7 operations team, focusing on creating and managing community posts and communications for a global audience. This position requires exceptional English language skills, flexibility to work across shifts for continuous coverage, and the ability to engage with complex, high-level stakeholders.Key Responsibilities:Community Engagement: Create, manage, and monitor community posts to foster engagement, share updates, and communicate key information to global audiences.Strategic Communications: Develop and execute communication strategies for internal and external stakeholders, including executive/leadership communications, crisis communications, and general awareness campaigns.Content Creation: Write and maintain concise, accurate communications, including knowledge base articles, Wiki content, processes, best practices, and presentations.Internal Content Management: Create and manage internal site content, ensuring organizational accuracy, consistency, and brand alignment.Document Control: Maintain a robust library for document control, team collaboration, and external socialization for the communications team.Training Resource Development: Provide key business partners with information and recommendations to support the development and implementation of training resources and plans.Process Simplification: Translate complex processes and procedures into clear, understandable language, workflows, and step-by-step instructions.End-to-End Communications: Participate in all phases of communications development, from project planning through release, including writing, editing, and publishing.Cross-Project Coordination: Identify intersection points across multiple projects and teams to maximize efforts and consolidate communications, reducing noise and improving clarity.Operational Efficiency: Seek and communicate opportunities for process improvement while documenting content, collaborating with subject matter experts (SMEs) and managers.Collaboration: Work collaboratively with various teams and disciplines to develop communications that meet their intended purpose, within schedule and budget limitations.Audience Adaptation: Tailor content to fit the needs of different audiences, applying critical thinking to ensure communications meet standards and are contextually appropriate.Industry Awareness: Maintain working knowledge of industry-standard platforms and best practices.Required Skills and Qualifications:Education: Bachelor's degree required.Experience: 5–7 years of experience in communications, content creation, or related roles, with a proven track record of managing community posts and presenting policies and procedures on a global scale.Project Management: Demonstrated project management skills with a proven ability to drive results.Stakeholder Engagement: Ability to analyze stakeholder needs, resolve conflicts, and communicate decisions in a timely and effective manner.Global Program Support: Experience managing requests and concerns from regional and local partners to ensure the success of global programs.Leadership: Demonstrated leadership skills, including experience working in a cross-functional or cross-pyramid capacity.Communication: Excellent English communication skills—written, verbal, and presentation—with the ability to engage with complex, high-level stakeholders.Analytical Skills: Strong analytical and critical thinking abilities.Motivation: Highly motivated, positive attitude, and able to work independently as well as collaboratively in a team environment.Technical Proficiency: Proficient with Microsoft Excel, Outlook, Word, and PowerPoint.Flexibility: Willingness and ability to work flexible hours, including nights, weekends, and holidays, to support 24/7 operations.Benefits:This role is ideal for a communications professional who thrives in a dynamic, global environment and is passionate about driving engagement, clarity, and operational excellence through community posts and strategic communications.Other Information: