Multichannel Communicator

Job Overview:As a Communications Specialist, you will play a vital role in crafting compelling communications and managing community engagement for a global audience.Key Responsibilities:Community Engagement: Develop engaging community posts to foster interaction and share updates globally.Strategic Communications: Create communication strategies for internal and external stakeholders, including executive/leadership communications, crisis communications, and awareness campaigns.Content Creation: Write concise and accurate communications, such as knowledge base articles, Wiki content, processes, best practices, and presentations.Internal Content Management: Create and manage internal site content to ensure organizational accuracy, consistency, and brand alignment.Document Control: Maintain a robust library for document control, team collaboration, and external socialization for the communications team.Training Resource Development: Provide business partners with information and recommendations to support training resource development and implementation.Process Simplification: Translate complex processes into clear, understandable language, workflows, and step-by-step instructions.End-to-End Communications: Participate in all phases of communications development, from project planning through release, including writing, editing, and publishing.Cross-Project Coordination: Identify intersection points across multiple projects and teams to maximize efforts and consolidate communications, reducing noise and improving clarity.Operational Efficiency: Seek opportunities for process improvement while documenting content, collaborating with subject matter experts, and managers.Collaboration: Work collaboratively with various teams and disciplines to develop communications that meet their intended purpose within schedule and budget limitations.Audience Adaptation: Tailor content to fit the needs of different audiences, applying critical thinking to ensure communications meet standards and are contextually appropriate.Industry Awareness: Maintain working knowledge of industry-standard platforms and best practices.Required Skills and Qualifications:Excellent English language skillsFlexibility and ability to engage with complex stakeholdersStrong analytical and problem-solving skillsAbility to work in a dynamic environmentExcellent communication and interpersonal skillsBenefits:Opportunity to work on a variety of projects and with different teamsProfessional growth and development opportunitiesCollaborative and dynamic work environmentOthers:Maintain a robust library for document controlProvide business partners with information and recommendationsTranslate complex processes into clear, understandable language