Operations Manager

17 hours ago


kottayam, India Impetus Career Consultants Full time

Channel Engagement Manager – Bangalore (On-site) Location: Bangalore – Work from Test Center Compensation: Budget upto 11 LPA Work Mode: On-site | Flexibility for weekends & extended hoursAbout the RoleWe are looking for a Channel Engagement Manager to lead and manage test center operations and partner relationships across assigned locations. This role ensures operational excellence, compliance, performance management, and a seamless testing experience through strong coordination, documentation, decision-making, and stakeholder engagement.Core KRAs (Key Result Areas)Contract ManagementVendor ManagementSite Operations ManagementEscalation ManagementTeam Handling & SupportPartner / Stakeholder ManagementSOP Adherence & Compliance ControlSLA & KPI Performance DeliveryEligibility & Skills RequirementsBachelor's degree in business/management or equivalent.3–4 years' experience in operations, partner/vendor management, or client support roles.Strong understanding of SOP-driven operations, compliance, and audits.Proficient in MS Excel & PowerPoint with analytical reporting ability.Excellent communication, stakeholder coordination, and problem-solving skills.Detail-oriented, process-focused, and able to work in fast-paced environments.Willing to travel and comfortable with extended or weekend work when required.Fluent in English, Hindi & Kannada.


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