Operations Associate

4 days ago


bangalore, India Yuma Energy Full time

About YumaWe are an Energy-as-a-Service company on a mission to build a sustainable future where transportation is accessible, affordable, and carbon-free. Backed by mobility technology company Magna and India’s largest shared electric micro-mobility player, Yuma, we offer India’s largest Battery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility with reliable, convenient, and efficient access to energy.Role SummaryAs a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma, ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Your role will include executing operational processes to improve efficiency. Additionally, you will play a key role in customer support, assisting customers over chat and calls whenever required.Key Responsibilities•Operations Management: Oversee daily operations and execute planned strategies for City Operations.•Process Execution & Optimization: Understand existing processes, execute them effectively, and identify areas for efficiency improvements for field staff.•Field Coordination: Work closely with the field team, evaluate operations, execute Standard Operating Procedures (SOPs), take corrective actions, and strengthen Yuma’s on-ground presence.•Battery Quality Management: Execute projects to maximize the quality and availability of batteries in the field.•Control Room Operations: Be part of the control room team to enhance operational efficiency on the ground.•Customer Support: Assist customers over chat and phone calls as needed, resolving queries and ensuring smooth battery operations.Key Requirements•Good communication skills in English and Hindi (mandatory).•0-1 year of experience in operations management, preferably managing field staff.•Ability to adapt to the dynamic nature of on-ground operations.•Preferred backgrounds: E-Commerce, Logistics, or Mobility sectors.•Willingness to work in night shifts and a 6-day work week.Shift DetailsThis role requires working in three rotational shifts (rotating every 15 days):1.Morning shift: 6:00 AM – 2:00 PM2.Afternoon shift: 2:00 PM – 10:00 PM3.Night shift: 10:00 PM – 6:00 AM (Night Shifts are WFH)What We Offer•A friendly and inclusive culture where your ideas and opinions are valued.•An exciting career journey that will challenge and reward you in multiple ways.



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