Infrastructure Support Professional

7 days ago


thiruvananthapuram, India beBeeSupport Full time

System Support SpecialistMaintaining high system availability, reliability and performance requires meticulous server, storage and cloud infrastructure management.Optimize server infrastructure for seamless operationsAdminister on-premises and cloud environments including AWS, M365 and EMSPerform proactive monitoring and maintenance to prevent service disruptionsManage patches for servers and storage systems to ensure optimal securityAccurately maintain inventory and asset records for Server/Storage/Cloud environmentsGenerate detailed system performance reports using NOC toolsCreate monthly availability and performance reports via the IT Service DeskPrepare quarterly infrastructure assessment reports in Excel and PowerPointDocument accurate incident and resolution logs within the IT Service Desk systemProvide L2 and L3 technical support as neededImplement and track change management requests through the IT Service DeskComply with organizational compliance standards including ISO 27001:2022 and TISAXKey Skills:Proficiency in M365, EMS, and AWS administrationProven experience in server/storage/cloud support and asset managementFamiliarity with ITSM tools, change/incident/problem management practicesAbility to deliver detailed reports and assessments in Excel and PowerPointUnderstanding of and compliance with ISO 27001:2022 and TISAX standards



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