Inside Sales Associate

2 days ago

uttar pradesh, India Luxora Experiences Full time

Location: Pune (Night Shift)Role OverviewAs a Sales Associate, you will be one of the first touchpoints for patients exploring treatment options through Luxora. You will engage with inbound leads, qualify their requirements, explain treatment pathways, coordinate with clinics, and ensure every prospect receives a high-trust, high-clarity experience.This role demands excellent communication skills, fast learning, and the ability to handle sensitive medical conversations with professionalism and empathy. You will work closely with the Head of Sales and founders to help create a seamless, consultative sales journey.Key ResponsibilitiesEngage with inbound leads through WhatsApp, calls, email, and social platformsQualify prospects based on medical needs, budget, urgency, and travel constraintsPresent Luxora’s value proposition clearly and convincinglyCoordinate with clinics/hospitals to gather treatment plans, estimates, and timelinesFollow up with prospects consistently to drive conversionMaintain accurate records in CRM and track all communicationSupport the Head of Sales with outbound campaigns and lead-gen activitiesHandle patient queries with empathy, patience, and clarityWork cross-functionally with marketing and operations to smoothen the patient journeyEnsure a professional, trustworthy, and consultative experience in every interactionRequired Qualifications1–3 years experience in inside sales, customer success, tele-consultation, or service-driven rolesExcellent English communication skills (verbal + written)Strong interpersonal skills and the ability to handle emotionally sensitive conversationsAbility to work night-aligned shifts for international markets (U.S./UK/Australia)Proficiency with CRM tools and structured follow-upComfortable working in a fast-paced, high-ownership environmentBased in Pune or willing to relocate (preferred)Luxora Experiences is a premium medical tourism platform that combines world-class healthcare with luxury travel. We partner with internationally accredited hospitals across India, Thailand, Turkey, South Korea, and more to offer patients from Western countries affordable, high-quality treatments alongside curated travel experiences. Our mission is simple: to make advanced healthcare accessible, seamless, and memorableWhy Join Luxora?Be part of a fast-scaling global medical tourism brandHigh-ownership role with real learning and growth opportunitiesDirect exposure to international patient marketsWork environment with trust, speed, and zero micromanagementAttractive incentives tied directly to performance

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