IT Service Associate

2 weeks ago

New Delhi, India Boston Consulting Group Full time

WHAT YOU'LL DO
Our mission is to continuously improve our IT systems and services, support the business and strive to create and innovate with technology.

As a natural people-person you play an important part of our IT operations team. You are responsible for prioritising and assisting in our day to day IT requests and issues, managing our IT assets and supporting implementation of projects with the team.
You report directly to the Local IT Manager and are able to perform successfully in a fast-paced, high-performing, service-orientated environment. You apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture.
*Key responsibilities:*

* Providing on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
* Utilizing your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users
* Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now
* Assisting with the documentation of critical and routine technical procedures as well as end user literature
* Troubleshoot video conference and telecommunications systems and support key users if required
* Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
* Assist with hardware asset tracking and inventory management
* Assist on projects in an operational capacity for both global and local initiatives

YOU'RE GOOD AT
Key strengths and attributes needed to succeed in the role;

* Focus on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time-management and collaboration skills
* Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
* Professionalism to be able to respect all BCG information as personal and confidential
* Ability to work independently as well as in a team environment displaying consideration and respect for others
* Able to exercise sound judgment and initiative while demonstrating competence and character that inspires trust
* Appetite for continuous learning to further IT knowledge and career development
* Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
* Ability to follow established procedures/standards
* Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English

YOU BRING (EXPERIENCE & QUALIFICATIONS)

* Ability to effectively communicate and present technical concepts to management, peer group and staff
* Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
* Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
* MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience
* Basic LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
* SCCM or imaging software experience
* Exposure to cloud technology
* VoIP experience

YOU'LL WORK WITH
BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

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