![CareStack™ - Dental Practice Management](https://media.trabajo.org/img/noimg.jpg)
Product Support Specialist
1 month ago
Product Support Specialist – CareStack
About Us
Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry.
CareStack™ is a venture funded by the same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises.
We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.
Responsibilities
Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform.
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with the team.
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing team
Should be ready to work in US shift timing
Skills and Qualifications
Graduates in any discipline with excellent verbal and written communication skills
Experience as a First line Technical/Product Support Specialist or similar role
Good analytical, problem-solving and system thinking ability
Familiar with healthcare Industry will be a plus
Experience using help desk software and remote support tools
System knowledge of Enterprise ERP and CRM applications
Self-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment
Location
Trivandrum
-
Product Support Specialist
2 months ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeProduct Support Specialist – CareStackAbout UsGood Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply...
-
Product Support Specialist
2 months ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeProduct Support Specialist – CareStack About UsGood Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply...
-
Product Support Specialist
2 months ago
Trivandrum, India CareStack™ - Dental Practice Management Full timeProduct Support Specialist – CareStack About Us Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care....
-
Business Analyst
3 weeks ago
Trivandrum, India CONNECTING 2 WORK Full timeJob DescriptionJob DescriptionWe are looking for talented and self-driven person as ourBusiness Analystto work with our product development team and with our customers to provide on-time product support and hand-holding. Those who are interested, please go through our job requirement below.Key ResponsibilitiesManage SaaS & Enterprise customer accounts...
-
Support Specialist
4 weeks ago
Trivandrum, India KniTT Full timeJob Summary: Servers & Storage Administration; Performance Optimization; Security patching; Active Directory Administration; Email Services Management-O365; Data Management and Recovery; Backup and Restoration; Disaster Recovery; Implementation of Infrastructure Support tools. Responsible for the whole infrastructure proactive and reactive support. Job...
-
Infrastructure Support Specialist
3 weeks ago
Trivandrum, India KniTT Full timeJob Summary:Servers & Storage Administration; Performance Optimization; Security patching; Active Directory Administration; Email Services Management-O365; Data Management and Recovery; Backup and Restoration; Disaster Recovery; Implementation of Infrastructure Support tools. Responsible for the whole infrastructure proactive and reactive support.Job...
-
Manager, Enterprise Support
2 days ago
Trivandrum, India Infoblox Full timeDescriptionIt’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...
-
Quality Assurance Specialist
6 days ago
Trivandrum, India CONNECTING 2 WORK Full timeResponsibilities:Perform testing of products to ensure the quality deliverable.Gather and organize statistical quality dataPerforming routine inspections and quality tests.Identifying and resolving workflow and production issues.Elaborate, recommend and oversee improvement actionsReport on results of quality activitiesEnsuring that standards and safety...
-
Information Security Specialist
3 days ago
Trivandrum, India Envestnet, Inc Full timeJob DescriptionRole:Information Security – Lead/Sr. Lead/ Associate ManagerDepartment:Information SecurityExperience : 7-9 YearsRoles & Responsibilities:as the primary point of contact for client security-related issues, escalating and resolving technical client escalation issues.as the Client Assurance Subject Matter Expert (CA SME) in collaboration with...
-
Trivandrum, India CareStack™ - Dental Practice Management Full timeOnboarding SpecialistQualification: Graduate in any disciplineExperience: 2-3 yrsSkills Must haves: Hands-on experience in any MIS platform, MS Office, Excellent CommunicationGood to have: Advanced knowledge in Excel, BI tools, AnalyticsResponsibilities:Onboarding Implementation:Guide clients through the onboarding process, explaining the steps involved and...
-
Trivandrum, India CareStack™ - Dental Practice Management Full timeOnboarding Specialist Qualification : Graduate in any discipline Experience : 2-3 yrs Skills Must haves: Hands-on experience in any MIS platform, MS Office, Excellent Communication Good to have: Advanced knowledge in Excel, BI tools, Analytics Responsibilities : Onboarding Implementation: Guide clients through the onboarding process, explaining the...
-
Digital Marketing Specialist
3 days ago
Trivandrum, India Koott Full timeAt Koott, we're more than just a platform – we're trusted mental health companions for Malayalees.We believe everyone deserves to prioritize their well-being and find more smiles on their journey. That's why we offer exceptional care through our team of experienced psychologists, psychotherapists, counsellors, and life coaches.Are you a digital marketing...
-
Information Security Specialist
3 days ago
Trivandrum, India Envestnet, Inc Full timeJob Description Role: Information Security – Lead/Sr. Lead/ Associate Manager Department: Information Security Experience : 7-9 Years Roles & Responsibilities: as the primary point of contact for client security-related issues, escalating and resolving technical client escalation issues. as the Client Assurance Subject Matter Expert (CA SME) in...
-
Information Security Specialist
4 days ago
Trivandrum, India Envestnet, Inc Full timeJob Description Role: Information Security – Lead/Sr. Lead/ Associate ManagerDepartment: Information SecurityExperience: 7-9 YearsRoles & Responsibilities:as the primary point of contact for client security-related issues, escalating and resolving technical client escalation issues.as the Client Assurance Subject Matter Expert (CA SME) in collaboration...
-
Associate Lead
3 weeks ago
Trivandrum, India Envestnet | Yodlee Full timeDescriptionDepartment: Enterprise Services & Infra OpsRole: Platform EngineeringAbout EnvestnetEnvestnet, Inc. (NYSE: ENV) is transforming the way financial advice and wellness are delivered. Our mission is to empower advisors and financial service providers with innovative technology, solutions, and intelligence to make financial wellness a reality for...
-
Associate Lead
1 month ago
Trivandrum, India Envestnet | Yodlee Full timeDescriptionDepartment: Enterprise Services & Infra OpsRole: Platform EngineeringAbout EnvestnetEnvestnet, Inc. (NYSE: ENV) is transforming the way financial advice and wellness are delivered. Our mission is to empower advisors and financial service providers with innovative technology, solutions, and intelligence to make financial wellness a reality for...
-
Software Support Engineer
2 months ago
Trivandrum, India CONNECTING 2 WORK Full timeJob DescriptionWe are looking for a Software support EngineerSoftware Support Engineers*who can work in night shifts , like a customer support in call centers.(only male resource)Responsibilities and DutiesSoftware Support Engineersserve primarily to address technical issues relating to software implementation, function and upgrades.They resolve customer...
-
Software Support Engineer
3 weeks ago
Trivandrum, India CONNECTING 2 WORK Full timeJob DescriptionWe are looking for a Software support EngineerSoftware Support Engineers*who can work in night shifts , like a customer support in call centers.(only male resource)Responsibilities and DutiesSoftware Support Engineersserve primarily to address technical issues relating to software implementation, function and upgrades.They resolve customer...
-
Product Manager
3 days ago
Trivandrum, India Nissan Motor Full timeNissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan.Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are committed...
-
Application Support Engineer
2 weeks ago
Trivandrum, India RM plc Full timeOverview Do you want to be help enrich the lives of learners worldwide? RM plc is a £m group of businesses, with c. 2K employees globally. Established in , RM provides market-leading products and services to educational institutions, exam bodies, and international governments which improve, simplify and support education and learning. RM Group operates...