Collections Analyst

1 month ago

Mumbai, India Branch International Full time

Branch Overview
Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.
Branch’s mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).
We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive.

Job Overview
The Collections Analyst role will be responsible for managing the day to day collections operations. This role reports to the Lead, India Collections.

Responsibilities
Perform collections analytics using various collections productivity matrices
Support in running in house digital campaigns
Support in maintaining relations with collections agencies
Agency performance management - performance reporting, QA and training of agencies/ callers
Maintain relations with collection agencies by monitoring and communicating their KPIs regularly
Maintain and update collections SOPs on a time to time basis
Initiating and implementation of collection strategies to improve overall productivity

Requirements
Must haves:
1+ years of experience in collections
Deep understanding of excel and data analysis
Good communicator and a team player
Good presentation skills
Passionate about improving processes and taking initiatives
Good to have:
Experience with Fintech
SQL knowledge

Benefits of Joining
Mission-driven and fast-paced, entrepreneurial environment
Competitive salary and equity package
A collaborative and flat company culture
Comprehensive private health insurance
Generous vacation policy
Flexible working hours
Team meals and social events (virtual for now)
Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

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