Current jobs related to Analyst- Collection Process - Mumbai, Maharashtra - Firstsource

  • US FI- GCIB CAD Manager

    2 months ago

    Mumbai, Maharashtra, India MUFG Global Service Full time

    Job ProfileKey Responsibilities:The key areas of responsibilities are as follows:Manage a portfolio of 35-40 FI clients and undertake objective detailed due diligence of borrowers / industry.Managing end to end annual renewal of limits and borrower ratings as per the Banks credit processes and procedures collaborating with other stakeholders (Relationship...

  • Collection Process Executive

    3 months ago

    Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Night Shift (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:NA Key Skills: CRM (Customer relationship Management) Customer Relations Customer Service Collections Process customer service analyst Customer...

  • Customer Service Collection Process

    3 months ago

    Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:US-Type Shift **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: CRM (Customer relationship Management) Customer Relations Customer Service Customer Management Collections Process BPO Voice Process customer service analyst Customer oriented...

  • Sr.Quality Analyst- Collection Process

    1 day ago

    mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Sr.Quality Analyst- Collection Process

    2 days ago

    mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Sr.Quality Analyst- Collection Process

    3 days ago

    mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Sr.Quality Analyst- Collection Process

    3 days ago

    Mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Collection Process

    3 months ago

    Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Night Shift **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Inbound BPO Collections Process BPO Voice Process BPO Skills BPO industry - FIRST SOURCE Job Title: Voice Process Collections - Night Shift (UK&US shift) We are looking for...

  • Sr.Quality Analyst- Collection Process

    3 days ago

    Mumbai Metropolitan Region, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Collection Process

    3 weeks ago

    Mumbai, Maharashtra, India Allwyn Education Group Full time

    **COLLECTION PROCESS** **LOCATION: - THANE ( AGE: - 19 - 32 )** **need experienced compulsory with average communication** Urgent openings for Aditya birla process (emi Collection) - HSC / Graduates can apply - Expereince Compulsory - Hindi communication / Average english - Salary 15000 to 18000 inhand plus incentives. - sunday weekoff - Pick and drop...

  • Collection Process

    3 months ago

    Mumbai, India WeHire Talent Solutions Full time

    Collection Process (voice process) Eligibility criteria Hsc / grad with minimum 1 year of int bpo voice exp mandatory Salary - Hsc /grad 1 year exp - 22k takehome & 25.6 ctc - Hsc/grad 18 months exp -24k takehome & 27.5 ctc US shifts 24/7 2 rotational week offs **Salary**: ₹22,000.00 - ₹26,000.00 per month **Experience**: - total work in bpo: 1...

  • Collection Voice Process

    3 months ago

    Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Night Shift (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Communications US Collections Credit & Collection Collections Process Communication Skills collections experience...

  • International Collection Process

    3 months ago

    Mumbai, India Onesource Atreus Full time

    Collections process - B2B Collection Experience (mandatory) - Job location - Andheri Marol ( Time square ) - Graduation mandatory - shift timing : 10 pm to 7 pm fixed - 5 days working - 2 days (Saturday Sunday fixed off) - salary 23k (min 6 months collections experience ) - if 1.5 years experience then ( 30k in-hand ) **Salary**: ₹18,000.00 - ₹30,000.00...

  • Collection Process

    4 months ago

    Mumbai, India talentino Full time

    Share your Resume/ CV on **9372475273** or a quicker process. Customer service for a telecom company. Location - MALAD Need Excellent English communication skills with experience in customer service/retention/collection/escalation. Any one experience works. Salary - 23k to 35k up to 40k just as floor incentive + performance based on top of the...

  • Collection Voice Process

    3 months ago

    Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Night Shift **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: CRM (Customer relationship Management) Customer Relations Customer Service BPO Voice Process Communication Skills good communication skills International voice Process voice...

  • International Collection Process

    3 months ago

    Mumbai, Maharashtra, India Impact InfoTech Full time

    **Role : US Collection process** Experience : Fresher/ 6 months in US collection Process Salary : Up to 32K Location: Bhayandar Education : HSC/Graduation Shift : US Shift Week Off : Sat/Sun Pay: Up to ₹380,000.00 per year Schedule: - US shift **Experience**: - US Collection Process: 1 year (required) Work Location: In person **Speak with the...

  • Csr (Collection Process)

    3 months ago

    Mumbai, India MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Night Shift (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Call Center - key skills BPO Voice Process Collections Process Location Mumbai Job Title: Voice...

  • Voice Collection Process

    4 months ago

    Mumbai, India Gratitude India Manpower Consultants Pvt. Ltd. Full time

    Title: Voice Process Collections - Night Shift We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift. Salary - upto 35k, also depends on your last drawn salary!! **Responsibilities**: - Respond to customer inquiries and provide assistance via call in a timely and accurate...

  • International Collections Process

    3 months ago

    Mumbai, Maharashtra, India Careerism Consultant Full time

    _Hiring for US Collections Process_ **1st Party Collection** US based Credit Card Collection process. Excellent communication skills required Shift Time - US shift Week Off - 5 days working 2 days’ week off (Rotational) Education - HSC/Graduate. Experience - fresher or minimum 6 months of BPO Experience. Salary - 17 to 30 k in hand Age Criteria :...

  • Collection Process International

    3 months ago

    Mumbai, India WeHire Talent Solutions Full time

    Wehire talent solutions is hiring for international collection process location : Malad/ bhayander( work from office) hsc with 6 months of exp grad fresher / grad with exp rotational shifts /rotational off documents mandate salary upto 30 k based on last drawn, interview rounds **Salary**: ₹23,000.00 - ₹30,000.00 per month Schedule: - Rotational...

  • Customer Service Collection Process

    3 months ago

    Mumbai, India MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from Home Key Skills: Communications Credit & Collection Collections Process Communication Skills collections experience Experience in...

Analyst- Collection Process

3 months ago

Mumbai, Maharashtra, India Firstsource Full time

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about Firstsource please visit our website

Job location : Mumbai

Position : Sr.Quality Analyst- Collection Process

Division : BPO

Experience : 2-4 years of experience in relevant role

Key Skills :

  • Monitor agents to identify errors, deviations & initiate corrective measures.
  • Provide actionable data to various internal support groups as needed.
  • Generate account specific QA reports based upon predefined contractual criteria and provide inputs to
  • Create & maintain timely & accurate QA database.
  • Conduct feedback sessions with Agents.
  • Participate in design of call monitoring formats and quality standards.
  • Compile and track performance at team and individual level.
  • Participate in customer and client listening programs to identify customer needs and expectations.
  • Coordinate and facilitate call calibration sessions for call center staff.
  • Provide feedback to call center team leaders and managers.
  • Prepare and analyze internal and external quality reports for management staff review

Know-How

Critical:

*Good written and verbal communication skills & team management skills.

*Familiarity with the DMAIC Approach

*Overview of Internal Audit procedure

*Familiarity with COPC compliance requirements

*Good knowledge of spreadsheets and graphs, ability to create and present Power Point presentations.

*Follow and ensure compliance to the Information Security Policy Statement, the Acceptable Use Policy and the Information Classification Policy

*Abide and check conformance by team members to the Do's and Don'ts explained during the security briefings / announcements.

Eligibility:

Any Graduate

Contact details

Reena Baldota