Collection Voice Process

5 months ago

Mumbai, India MyGlit Full time

**Role**:Asst. Mgr/Mgr -(NonTechnical)

**Timings**:Night Shift (Permanent)

**Industry**:BPO / ITES

**Process**:Voice

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling

**Work Mode**:Work from office

Key Skills: Communications US Collections Credit & Collection Collections Process Communication Skills collections experience Experience in US Consumer Collections Operations
- Job Title: Collection Voice Process Executive

**Job Description**:
We are currently seeking a highly motivated and experienced Collection Voice Process Executive to join our team. As a Collection Voice Process Executive, you will be responsible for contacting customers who have outstanding debts and working with them to develop payment plans or other solutions to resolve their debts.

**Responsibilities**:

- Negotiating payment plans and other solutions with customers to resolve their debts
- Providing excellent customer service while adhering to company policies and procedures
- Updating customer accounts and recording all communication and payment plans in the system
- Handling customer inquiries and complaints in a timely and professional manner
- Meeting and exceeding collection targets and performance metrics

**Requirements**:

- Minimum 2 years of experience in BPO for SSC graduates
- Minimum 1 year of experience in BPO for college graduates
- Strong communication and negotiation skills
- Ability to work in a fast-paced environment and handle high call volumes
- Good knowledge of MS Office and basic computer skills
- Ability to work night shifts

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