Senior Process Manager-WFM

14 hours ago

Chandigarh India Eclerx Services Limited, Mumbai, Maharashtra Full time

Job Description - Provide leadership and management to program staff and the primary care sector as it relates to workforce development. - Contribute strategic development and partnerships relating to workforce development - Provide leadership for the development of a workforce strategy - Provide advice to internal stakeholders relating to workforce development Required Skills and Experience: - Demonstrated people management experience. - Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce. - Demonstrated ability to lead a project including development of business case, program planning, budgeting, implementation and evaluation. - Ability to build, develop and sustain positive partnerships and productive working relationships with all levels of stakeholders (internally and externally), with a commitment to customer service. Stakeholder Management - Oversee, manage and monitor Workforce Development activities. - In conjunction with the executive management, participate in key stakeholder engagement. - Provide strategic direction to program staff to engage stakeholders effectively and develop strong partnerships WFM Process: Responsibilities - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the operations in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Sense of ownership to complete the task satisfactorily - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on the floor Interested candidate can share their resume at [Confidential Information]

  • Senior Process Manager-WFM

    2 weeks ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and...

  • Senior Process Manager-WFM

    2 weeks ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and...

  • Senior Process Manager-WFM

    2 weeks ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and...

  • Senior Process Manager-WFM

    2 weeks ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    - Provide leadership and management to program staff and the primary care sector as it relates to workforce development. - Contribute strategic development and partnerships relating to workforce development - Provide leadership for the development of a workforce strategy - Provide advice to internal stakeholders relating to workforce development Required...

  • Senior process manager-wfm

    1 day ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    - Provide leadership and management to program staff and the primary care sector as it relates to workforce development.- Contribute strategic development and partnerships relating to workforce development- Provide leadership for the development of a workforce strategy- Provide advice to internal stakeholders relating to workforce developmentRequired Skills...

  • Senior Process Manager-WFM

    2 weeks ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    Provide leadership and management to program staff and the primary care sector as it relates to workforce development.Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce developmentRequired Skills and...

  • Senior Process Manager-WFM

    2 weeks ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    Provide leadership and management to program staff and the primary care sector as it relates to workforce development.Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce developmentRequired Skills and...

  • Senior Process Manager-WFM

    2 weeks ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    Provide leadership and management to program staff and the primary care sector as it relates to workforce development.Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce developmentRequired Skills and...

  • Senior Manager

    2 weeks ago

    Hyderabad, India PepsiCo Full time

    Job Description Overview PepsiCo is beginning a transformation journey within Workforce Management (WFM). With it's global reach, the scale and impact to our frontline employees and leaders is significant, with an opportunity to continue to elevate the employee experience. We are establishing a team to build, deploy and sustain the deployment of a new...

  • Infor WFM System Manager

    2 weeks ago

    india beBeeWorkforce Full time

    Job Overview: We are seeking a highly skilled Infor WFM Administrator to manage our workforce management system.About the Role:System Setup and Maintenance: Configure and maintain the Infor WFM system to meet client needs, ensuring seamless functionality and optimal performance.User Support: Provide end-user assistance by addressing inquiries,...