Senior Process Manager-WFM

2 weeks ago

Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

Provide leadership and management to program staff and the primary care sector as it relates to workforce development.Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce developmentRequired Skills and Experience:Demonstrated people management experience. Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce. Demonstrated ability to lead a project including development of business case, program planning, budgeting, implementation and evaluation. Ability to build, develop and sustain positive partnerships and productive working relationships with all levels of stakeholders (internally and externally), with a commitment to customer service.Stakeholder ManagementOversee, manage and monitor Workforce Development activities.In conjunction with the executive management, participate in key stakeholder engagement.Provide strategic direction to program staff to engage stakeholders effectively and develop strong partnershipsWFM Process: ResponsibilitiesGood Knowledge of agent scheduling and on floor staffing activity planningShould be able to coordinate with operations Managers and Leads Communicate effectively and close looping with the operations in case of observationsUpdating status in internal as well as client toolsMeet process expectations with high-quality standards and adherence to SLAsSense of ownership to complete the task satisfactorily Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. Prepare Agent schedules and Daily adherence plans Prepare various Ops production reportsPerform RTM role independentlyManage Breaks and Resource availability on the floor Interested candidate can share their resume at -rupali.devlekar.C@eclerx.com

  • Senior Process Manager-WFM

    2 weeks ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and...

  • Senior Process Manager-WFM

    2 weeks ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and...

  • Senior Process Manager-WFM

    2 weeks ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and...

  • Senior Process Manager-WFM

    2 weeks ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    - Provide leadership and management to program staff and the primary care sector as it relates to workforce development. - Contribute strategic development and partnerships relating to workforce development - Provide leadership for the development of a workforce strategy - Provide advice to internal stakeholders relating to workforce development Required...

  • Senior Process Manager-WFM

    9 hours ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    Job Description - Provide leadership and management to program staff and the primary care sector as it relates to workforce development. - Contribute strategic development and partnerships relating to workforce development - Provide leadership for the development of a workforce strategy - Provide advice to internal stakeholders relating to workforce...

  • Senior process manager-wfm

    1 day ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    - Provide leadership and management to program staff and the primary care sector as it relates to workforce development.- Contribute strategic development and partnerships relating to workforce development- Provide leadership for the development of a workforce strategy- Provide advice to internal stakeholders relating to workforce developmentRequired Skills...

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    2 weeks ago

    Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    Provide leadership and management to program staff and the primary care sector as it relates to workforce development.Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce developmentRequired Skills and...

  • Senior Process Manager

    2 weeks ago

    Chandigarh, India eClerx Investments Ltd Full time

    Job Description Role Overview: - Provide leadership and management to program staff and the primary care sector as it relates to workforce development. - Contribute strategic development and partnerships relating to workforce development - Provide leadership for the development of a workforce strategy - Provide advice to internal stakeholders relating to...

  • Senior Process Manager

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    Chandigarh, India eClerx Full time

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  • Senior Process Manager

    2 weeks ago

    Chandigarh, India eClerx Investments Ltd Full time

    Job Description About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our inbound voice contact center is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our...