Senior Process Manager
2 weeks ago
Job Description Role Overview: - Provide leadership and management to program staff and the primary care sector as it relates to workforce development. - Contribute strategic development and partnerships relating to workforce development - Provide leadership for the development of a workforce strategy - Provide advice to internal stakeholders relating to workforce development Required Skills and Experience: - Demonstrated people management experience. - Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce. - Demonstrated ability to lead a project including development of business case, program planning, budgeting, implementation and evaluation. - Ability to build, develop and sustain positive partnerships and productive working relationships with all levels of stakeholders (internally and externally), with a commitment to customer service. Stakeholder Management - Oversee, manage and monitor Workforce Development activities. - In conjunction with the executive management, participate in key stakeholder engagement. - Provide strategic direction to program staff to engage stakeholders effectively and develop strong partnerships WFM Process: Responsibilities - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the operations in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Sense of ownership to complete the task satisfactorily - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on the floor
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Senior Process Manager
2 weeks ago
Chandigarh, India eClerx Full timeAbout Us: At eClerx, we pride ourselves on providing exceptional customer service. Our inbound voice contact center is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our team. Position...
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Senior Process Manager
2 weeks ago
Chandigarh, India eClerx Investments Ltd Full timeJob Description About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our inbound voice contact center is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our...
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Process Manager
2 weeks ago
Chandigarh, India eClerx Full timeeClerx is looking to hire an experienced professional with 6+ years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate...
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Process Manager
18 hours ago
Chandigarh, Chandigarh, India eClerx Full timeDescriptionCustomer Operations - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7 |Management Level – Manager Specialisation – International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will...
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Associate Process Manager
2 weeks ago
Chandigarh, India eClerx Investments Ltd Full timeJob Description Shift Timings Flexible 24x7 Specialisation International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing...
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Associate Process Manager
2 weeks ago
Chandigarh, India eClerx Full timeShift Timings – Flexible 24x7 Specialisation – International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies...
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Senior process manager-wfm
17 hours ago
Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time- Provide leadership and management to program staff and the primary care sector as it relates to workforce development.- Contribute strategic development and partnerships relating to workforce development- Provide leadership for the development of a workforce strategy- Provide advice to internal stakeholders relating to workforce developmentRequired Skills...
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Associate Process Manager
20 hours ago
Chandigarh, Chandigarh, India eClerx Full timeDescriptionCustomer Operations - Associate Process ManagerIndia- Pune | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7 Specialisation – International BPO, Voice ProcesseClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically...
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Senior Process Manager-WFM
2 weeks ago
Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full timeProvide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and...
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Senior Process Manager-WFM
2 weeks ago
Chandigarh, India Eclerx Services Limited, Mumbai, Maharashtra Full time- Provide leadership and management to program staff and the primary care sector as it relates to workforce development. - Contribute strategic development and partnerships relating to workforce development - Provide leadership for the development of a workforce strategy - Provide advice to internal stakeholders relating to workforce development Required...
