Process Manager
2 weeks ago
eClerx is looking to hire an experienced professional with 6+ years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, Candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews
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Process Manager
16 hours ago
Chandigarh, Chandigarh, India eClerx Full timeDescriptionCustomer Operations - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7 |Management Level – Manager Specialisation – International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will...
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Process Manager
5 days ago
Chandigarh, India eClerx Investments Ltd Full timeJob Description The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team...
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Process Manager
4 days ago
Chandigarh, Chandigarh, India eClerx Full timeDescriptionThe candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team...
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Process Manager
2 days ago
Chandigarh, Chandigarh, India eClerx Career Site Full timeThe candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and...
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Process Manager
4 days ago
Chandigarh, Chandigarh, India eClerx Full timeJob DescriptionThe candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team...
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Associate Process Manager
2 weeks ago
Chandigarh, India eClerx Investments Ltd Full timeJob Description Shift Timings Flexible 24x7 Specialisation International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing...
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Associate Process Manager
2 weeks ago
Chandigarh, India eClerx Full timeShift Timings – Flexible 24x7 Specialisation – International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies...
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Associate Process Manager
2 weeks ago
Chandigarh, India eClerx Full timeJob Title: FCC Operational Excellence – Delivery Support Designation : Associate Process Manager Location: Gurgaon Work Mode: Hybrid ( Minimum 60% in Office ) Shift: 10 am – 7 pm , 11 am – 8 pm , 12 pm – 9 pm & 1 pm – 10 pm Job Overview: The candidate must possess in-depth functional knowledge of the process area and apply it to operational...
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Associate Process Manager
4 weeks ago
Chandigarh, India eClerx Investments Ltd Full timeJob Description Job Title: FCC Operational Excellence Delivery Support Designation: Associate Process Manager Location: Gurgaon Work Mode: Hybrid ( Minimum 60% in Office ) Shift: 10 am 7 pm , 11 am 8 pm , 12 pm 9 pm & 1 pm 10 pm Job Overview: The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to...
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Associate Process Manager
18 hours ago
Chandigarh, Chandigarh, India eClerx Full timeDescriptionCustomer Operations - Associate Process ManagerIndia- Pune | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7 Specialisation – International BPO, Voice ProcesseClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically...
