Process Manager

Job Description
The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

We are seeking a proactive and detail-oriented
Process Manager – Employee Transport
to oversee and manage the daily operations of employee transportation. The ideal candidate will ensure safe, timely, and cost-effective transport services while maintaining high levels of employee satisfaction and vendor coordination.

Key Responsibilities:

• Manage day-to-day operations of employee transport services across all shifts.
• Coordinate with transport vendors to ensure availability, punctuality, and compliance with SLAs.
• Monitor GPS tracking systems and ensure route optimization and vehicle safety.
• Handle rostering, route planning, and scheduling based on employee shifts and headcount.
• Address and resolve transport-related grievances and incidents promptly.
• Ensure compliance with company policies, safety standards, and statutory regulations (RTO, labor laws, etc.).
• Maintain accurate MIS reports, trip sheets, and billing records.
• Conduct regular audits of vendor performance, vehicle condition, and driver behavior.
• Collaborate with HR, Admin, and Security teams for smooth transport operations.
• Support in budgeting, cost control, and process improvement initiatives.

Key Skills & Competencies:

• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Excel, transport management software, and GPS systems.
• Ability to work in a fast-paced, 24x7 operational environment.
• Knowledge of local transport regulations and safety norms.

Qualifications & Experience:

• Graduate in any discipline (MBA/PGDM preferred).
• 6+ years of experience in employee transport management or facility operations.
• Experience in managing large-scale transport operations and vendor relationships.

About The Team
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.