Sky Service CCU

7 days ago


Thane India Kotak Mahindra Bank Limited Full time

Job Description - Handling customer queries / complaints primarily on emails, letters and calls for Retail Assets - Adhere to agent-level Service Level Agreement (SLAs) specific by the process - Ensure adherence to time schedules (Turn Around Time) - Complete the logs specified by the process (End-of-day target) - Adherence to Information Security norms & quality process norms. - To be aware of and comply with any updates about the process - Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance - Provide inputs to improve work procedures that can enhance overall team performance



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