Sky Service CCU
7 days ago
Job Description - Handling customer queries / complaints primarily on emails, letters and calls for Retail Assets - Adhere to agent-level Service Level Agreement (SLAs) specific by the process - Ensure adherence to time schedules (Turn Around Time) - Complete the logs specified by the process (End-of-day target) - Adherence to Information Security norms & quality process norms. - To be aware of and comply with any updates about the process - Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance - Provide inputs to improve work procedures that can enhance overall team performance
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▷ 3 Days Left: Sky Service Distribution
4 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Distribution Relationship Manager is a vital role within our Sky Channel-Contact Centre Inbound department. You will be the first point of contact for our valued customers, providing exceptional customer support and ensuring a positive experience. Your primary focus will be on managing and nurturing relationships with our...
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Sky Service Cards
4 weeks ago
Bengaluru, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Cards Relationship Manager is a vital role within our Sky Channel-Contact Centre Inbound department. You will be the first point of contact for customers, handling their queries, providing support, and offering an exceptional customer experience. This role is perfect for an individual who is passionate about building...
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3 Days Left: Sky Service Product
2 weeks ago
Hyderabad, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Product RM will be a vital part of our Sky Channel team, dedicated to delivering an outstanding customer experience. This role involves managing and resolving customer inquiries and issues related to our retail assets sky channel. The successful candidate will play a crucial role in maintaining and enhancing our customer...
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Sky Service CCU
4 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description ob Role : . The Team Lead is responsible for handling a team of Email from RA & CDF business. . One on One call listening / Email Audit / Social Media responses audit and feedback. . Drive team's performance by sharing the feedback on a daily basis. . Ensure strict adherence to the internal control & monitoring processes for ensuring...
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Sky Phygital
2 weeks ago
Chennai, India Kotak Mahindra Bank Limited Full timeJob Description As a Sky Phygital Relationship Manager, you will play a crucial role in our sales team, focusing on the Sky Channel-Phygital department. Your primary objective will be to promote and sell Kotak's products and services to potential clients in the Chennai region. This role offers an exciting opportunity to develop and manage client...
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Sky Service Potential
4 weeks ago
Noida, India Kotak Mahindra Bank Limited Full timeJob Description As a Sky Service Potential Relationship Manager, you will be the first point of contact for our customers, handling inbound calls and queries with professionalism and expertise. Your role is vital in maintaining customer satisfaction and loyalty, ensuring our customers receive the best possible service and support.
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Sky Service Cards
4 weeks ago
Noida, India Kotak Mahindra Bank Limited Full timeJob Description As a Sky Service Cards Relationship Manager, you will play a crucial role in our Cards department. Your primary responsibility will be to handle inbound calls from customers, providing them with accurate and timely information about our credit card offerings. You will also be expected to upsell and cross-sell our products and services,...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Global Indian Service-Team Leader will oversee a dedicated team within the Contact Centre Inbound department at Kotak Mahindra Bank Ltd. This role is crucial for managing customer relationships and providing timely, accurate support. The leader will drive the team's performance, ensuring a high standard of service and a positive...
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Sky Global Indian Classic
4 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description JD - RM - Global Indian Department CEC (SKY Branch) Location Thane and Hyderabad Number of Positions Reporting Relationships Position Grade M1 to M5 - Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided...
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Sky Service Cards
4 weeks ago
Noida, India Kotak Mahindra Bank Limited Full timeJob Description As a Sky Service Cards Relationship Manager, you will be the first point of contact for our credit card customers, handling inbound calls and resolving their queries. Your role is crucial in maintaining strong customer relationships and ensuring a seamless experience. You will be part of a dynamic team, working collaboratively to deliver...