Banquet Manager

JOB SUMMARY Directs and motivates team while personally assisting in providing high quality service based on requirements and standards Monitors and controls financial and administrative responsibilities including asset protection Provides clear and concise communications to everyone having ownership in the success of the event Identifies training opportunities and plans a strategy to accomplish goals CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the event management food and beverage or related professional area CORE WORK ACTIVITIES Managing Banquet Operations Projects supply needs for the department e g china glass silver buffet presentations props Applies knowledge of all laws as they relate to an event Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction Adheres to and reinforces all standards policies and procedures Maintains established sanitation levels Manages departmental inventories and maintains equipment Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory Schedules banquet service staff to forecast and service standards while maximizing profits Assists team in developing lasting relationships with groups to retain business and increase growth Participating in and Leading Banquet Teams Sets goals and delegates tasks to improve departmental performance Conducts monthly department meetings with the Banquet team Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends Acts as a liaison to the kitchen staff Leads shifts and actively participates in the servicing of events Ensuring and Providing Exceptional Customer Service Sets a positive example for guest relations Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Empowers employees to provide excellent customer service Ensures employees understand expectations and parameters Strives to improve service performance Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Reviews comment cards and guest satisfaction results with employees Conducting Human Resources Activities Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures Observes service behaviors of employees and provides feedback to individuals Monitors progress and leads discussion with staff each period Participates in the development and implementation of corrective action plans Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges focuses on continuous improvement of guest satisfaction Attends and participates in all pertinent meetings Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that