Director - Product Management

Join us as we work to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all The Opportunity athena s developer platform is at the core of our business today and its future We re looking for an experienced product leader to simplify the R D employee experience including developers product managers UX analytics operations and more Key innovation opportunities include leveraging artificial intelligence and integrating third party applications to design and transform our product delivery process Criteria for a top candidate include a Chennai-based dynamic customer-oriented product leader to drive business outcomes R D Product UX Engineering service experience and technical product management outcomes Candidates for the role will be equally passionate about technology serving colleagues as customers and realizing through the impact our tech strategy to our customer and user experience This role will face-off extensively with product and engineering leadership and be held accountable for business outcomes of our tech stack - productivity scalability stability and security in partnership with several leaders around the business Position Summary The Director of Product Management will act as holistic owner of the R D experience portfolio Responsibilities will include building the product vision engaging with the customer and user base to identify and represent the users of the product making tradeoffs and setting the priorities for R D resource allocation The Director will lead a team of Product Owners across 8 scrum teams and work closely with Engineering and UX counterparts in addition to collaborating with Infrastructure Information Security the broader R D organization and vendors to ensure product success This team will be charged with successfully understanding and responding to trends in the business and tech marketplace that impact future vision and roadmap of the product portfolio coaching PMs to build actionable backlogs of user stories for scrum teams and helping to drive overall growth and effectiveness across the entire product s scope partnering effectively with other product and engineering leaders to manage internal platform services enabling data products across the organization Job Responsibilities Business Outcomes of Technology Platform Identify and ensure that quantitative business outcomes of our tech platform are achieved e g OKRs for cost quality productivity developer NPS etc Evaluate and respond to top product optimization opportunities from users and internal customers Collaborate with UX architecture and engineering leadership on future state Enforce product boundaries that align with product and tech strategy avoiding scope creep Collaborate with release management on affecting SDLC process improvements Act as Voice of Customer to Help Prioritize Product Vision Communicate needs and opportunities for our internal tech services understand what is next and when to stay the course Evaluate and respond to top product optimization opportunities from internal users and developers Support resolution of product related escalations Provide partnership and leadership to internal product operations and developer communications that elevate internal change management and adoption Product Roadmap Creation Collaboration Define new products and services by outlining approach to achieve desired outcomes within the boundaries of products organized into a multi-year road map Leverage insights and feedback from both developers and internal tech end users to improve product decisions Maintain consistent and cooperative relationships with key internal leaders peer group and third party vendors and other contributors to ensure effective communication timely decision making and appropriate escalation paths Make critical business decisions including build vs buy Act as accountable party for long-term portfolio and product strategy Team Leadership Meet scorecard goals by leading inspiring and developing a team of athenistas modeling effective relationship building ensuring high employee engagement and managing staff career progression Lead strategy discussions with directs help directs understand and own the overall strategic direction as well as executable plan to push out to broader teams Set and monitor annual performance goals objectives including responsibility for performance appraisals Typical Qualifications Bachelor s Degree or equivalent combination of education training and experience is required in a software or computer technology field engineering computer science or information systems related fields strongly preferred Experience in SaaS technology leadership roles highly preferred especially in heterogeneous tech platforms and DevSecOps Demonstration of technical product leadership understanding - ability to gut check technical feasibility and timelines and remove technical development barriers with engineering and architecture Demonstrated business leadership of business case development cost savings management outcome measurement and financial acumen Understanding of SaaS Software as a Service and PaaS Platform as a Service product management best practices including experience in agile development environments Experience leading teams and managing direct reports International Travel required predicting 5-10 time may vary and will include office site visits vendor meetings and conferences About athenahealth Our vision In an industry that becomes more complex by the day we stand for simplicity We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients powered by our vision to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all Our company culture Our talented employees or athenistas as we call ourselves spark the innovation and passion needed to accomplish our vision We are a diverse group of dreamers and do-ers with unique knowledge expertise backgrounds and perspectives We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count Our award-winning culture is built around shared values of inclusiveness accountability and support Our DEI commitment Our vision of accessible high-quality and sustainable healthcare for all requires addressing the inequities that stand in the way That s one reason we prioritize diversity equity and inclusion in every aspect of our business from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas our partners customers and the communities where we work and serve What we can do for you Along with health and financial benefits athenistas enjoy perks specific to each location including commuter support employee assistance programs tuition assistance employee resource groups and collaborative workspaces some offices even welcome dogs We also encourage a better work-life balance for athenistas with our flexibility While we know in-office collaboration is critical to our vision we recognize that not all work needs to be done within an office environment full-time With consistent communication and digital collaboration tools athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation In addition to our traditional benefits and perks we sponsor events throughout the year including book clubs external speakers and hackathons We provide athenistas with a company culture based on learning the support of an engaged team and an inclusive environment where all employees are valued Learn more about our culture and benefits here athenahealth com careers