(High Salary) Executive Telesales

3 days ago

Chennai India Blue Dart Full time

Job Description Executive Tele-Sales Job Title Executive Tele-Sales Function Telemarketing Reporting to Assistant Manager - Telemarketing - Purpose Responsible for generation of quality sales leads and activation of non-active customers for the organization - Key Responsibilities Responsibilities Operational - Develop the telesales database of potential clients in the region though directory searches, cold calling, references from existing clients, old customers, non-active customers etc - Responsible for cold calling to customers in the telemarketing database and generating quality leads to sales teams for new customer additions - Generate business from abandoned / lost customers by maintaining regular contact with them and updating them of new products/services; Forward such leads to the sales teams - Generate and maximize the sales leads by regularly calling existing customers for potential cross-sell opportunities and forward such leads to the sales teams - Ensure lead conversion through fixing of meetings, customer visits, proposals etc - Provide after sales support to clients post sign up by making courtesy calls, tracking sales & service for initial 3 months, resolving issues etc; Serve as a single point of contact for the customer during the initial 3 months - Maximize the productivity in terms of Average number of leads/FTE, lead conversion, revenue/FTE etc. - Key Result Areas and Key Performance Indicators S.No Key Result Areas Key Performance Indicators Drive revenues from existing customers - Revenues from abandoned / lost customers (in INR) - Cross-sell revenues from existing customers in the region (in INR) Drive productivity of the telemarketing team in the region - Number of quality leads forwarded to the sales team - Lead conversion (%) - Revenues from converted leads for the first 3 months (in INR) - Average number of leads/FTE - Average revenues per FTE Ensure Effective Customer Complaint Handling - Customer Complaint Audit Scores - % Adherence to defined TATs for - Complaints resolution - Closure of complaints Ensure Performance Driven Culture - Adherence to Performance Management system timelines and guidelines

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    Chennai, India Mape Designs Full time

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    3 weeks ago

    Chennai, India CASA GRANDE Full time

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    Chennai, India Hyfy neurons Full time

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    Chennai, Tamil Nadu, India Hyfy neurons Full time ₹ 15,000 - ₹ 17,000 per year

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    2 weeks ago

    Chennai, Tamil Nadu, India Mape Designs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

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    Noida, Uttar Pradesh, India, Ghaziabad Times Internet Full time

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