Investigation Specialist Sr, SCOT

3 weeks ago

Bengaluru, Karnataka, India Amazon Full time
Amazon has spent years building one of the world's most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to customer doors seamlessly.

Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer's behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements. The Sr. Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience. Ideal applicants will have experience in STAR investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision.

Key job responsibilities

• Act as a point of escalation for outstanding issues, questions, and concerns to Amazon Sellers in a contact center environment.

• Maintain a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues.

• Liaise with other departments as required to resolve Seller issues and questions.

• Provide prompt and efficient education and service to AWD Sellers including appropriate escalation of Sellers' issues.

• Identify proactive documentation of operational procedures required to tackle known recurring issues

• Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.

• Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.

• Demonstrate time-management skills and the ability to work without assistance while using departmental resources, policies and procedures.
• Bachelor Degree, preferably in Business/Supply chain related disciplines.

• Minimum 2-4 years of working in a customer-service environment, preferably within a contact center handling escalation and client support / service delivery.

• Proficiency in both written/verbal English to handle queries and concerns from sellers.

• Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace.

• Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue.

• Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.

• Demonstrated experience working with cross departmental teams with proven collaboration skills.

• Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.

• Ability to compose a grammatically correct, concise, and accurate written and verbal response.
• Experience working as an L4 Sr. Specialist and/or in a customer service environment, preferably within a contact center.

• Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.

• Clear, crisp, and proactive documentation of operational procedures required to tackle known recurring related patterns.

• High level of integrity and discretion to handle confidential information.

• Proven track record of complex and creative problem solving and the desire to create and build new processes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Investigation Specialist Sr, SCOT

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Amazon has spent years building one of the world's most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to customer...

  • Investigation Specialist Sr, SCOT

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    Amazon has spent years building one of the world's most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to customer...

  • Investigation Specialist Sr, SCOT

    4 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:Amazon has spent years building one of the world's most efficient and optimized supply chains. Amazon...

  • Amazon Product Inquiry Expert

    2 days ago

    Bengaluru, Karnataka, India Amazon Full time

    Seller Support and AdvocacyWe are seeking an Investigation Specialist Sr, SCOT who is passionate about delivering exceptional seller support and advocacy. In this role, you will act as a trusted advisor and partner to Amazon Sellers, providing timely and effective support to help them overcome challenges and achieve their goals. Your expertise in resolving...

  • Global Customer Advocate Senior

    3 days ago

    Bengaluru, Karnataka, India Amazon Full time

    Customer-Centric Problem SolvingWe are seeking an Investigation Specialist Sr, SCOT who embodies a customer-centric approach to problem solving. In this role, you will work closely with Amazon Sellers to resolve complex issues, leveraging your exceptional communication and analytical skills to provide effective solutions. Your expertise in STAR...

  • Investigations Specialist

    2 weeks ago

    Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    Amazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior...

  • Investigations Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    Amazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior...

  • Investigations Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    Amazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior...

  • Investigation Specialist

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

    "Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon."Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team. Candidates will be responsible for a wide range of duties related to the...

  • Investigations Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    Amazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the...

  • Investigation Specialist

    4 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:"Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon."Amazon...

  • Investigations Specialist

    4 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:Amazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated...

  • Senior Supply Chain Resolution Specialist

    3 days ago

    Bengaluru, Karnataka, India Amazon Full time

    Company OverviewAmazon is a leading e-commerce company dedicated to delivering the best possible experience for its customers. Our teams work tirelessly to ensure that every interaction, from customer service to product delivery, exceeds expectations.Job DescriptionWe are seeking an Investigation Specialist Sr, SCOT to join our team. In this role, you will...

  • Specialist- Fraud Investigations

    3 weeks ago

    Bengaluru, Karnataka, India First Abu Dhabi Bank Full time

    Job Description Job Purpose: The Group Fraud Risk & Investigations function is part of the group's Risk Management function and provides second line Fraud Risk oversight for the firm's front office and support / control functions. The role of Specialist Fraud Investigator is to support the VP Fraud Investigations in the delivery of the function's...

  • IT Forensics investigation

    1 week ago

    Bengaluru, Karnataka, India TransUnion Full time

    Dynamics of the Role TransUnion is currently recruiting for a dynamic Sr. Investigator that will support the development, implementation, and oversight of the Corporate Investigations Department (CID) function across TransUnion's Europe, Middle East, & Africa (EMEA) and Asia Pacific (APAC) regions. This role serves as one of TransUnion's primary contacts...

  • Regulatory Compliance Specialist

    2 days ago

    Bengaluru, Karnataka, India Amazon Full time

    Amazon Health Services is seeking an experienced Corporate Counsel to support our healthcare initiatives and technology operations. This critical role requires comprehensive legal oversight and management of our unique technology and supply chain infrastructure in India.About the Team:You will work closely with our cross-functional teams, including our SCOT...

  • Risk Specialist, Abuse Investigations, Remediation's and Enforcement

    4 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Amazon Selling Partner Developer Services team is hiring for an experienced Risk Specialist to ensure Developers are in compliance with our policies. As a Risk...

  • Risk Specialist, Abuse Investigations, Remediation's and Enforcement

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    The Amazon Selling Partner Developer Services team is hiring for an experienced Risk Specialist to ensure Developers are in compliance with our policies. As a Risk Specialist you'll be responsible for investigating Developers to ensure compliance with program policies, communicate directly with Developers to remediate violations and own all enforcement...

  • Risk Specialist, Abuse Investigations, Remediation's and Enforcement

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

    The Amazon Selling Partner Developer Services team is hiring for an experienced Risk Specialist to ensure Developers are in compliance with our policies. As a Risk Specialist you'll be responsible for investigating Developers to ensure compliance with program policies, communicate directly with Developers to remediate violations and own all enforcement...

  • Investigations Specialist, Seller Reimbursements

    2 weeks ago

    Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    Amazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior...