Sales Associate
3 weeks ago
Title - Sales Associate Reporting to - Store Manager Skip Level - Areas Operations Manager About Lenskart With a mission to give India a vision Lenskart com is India s fastest growing eyewear company Lenskart s products include prescription eyewear branded contact lenses and sunglasses all equipped with the customers eye powers Backed by IDG Ventures Unilazer Ventures and TPG Capital Lenskart has grown its array of services exponentially About the Role Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers He she plays a pivotal role in driving the revenue achieved by the store Responsibilities 1 Customer focus Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic promoting the free eye check-up He she will be involved in stock takes maintaining sales floor standards and other day-to-day He she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively He she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has 2 Product Recommendation With the information received from the Optometrist and the customer he she will present the customer with an optimal selection of products This opportunity may be used to strike a conversation and convert it into sales He she is expected to understand the unstated needs of the customer ask relevant questions and pick the right time to pitch the recommended solutions 3 Achieving sales targets SOP Adherence Sales Associate is expected to achieve the assigned target for sales eye-test conversion and returns He she must follow all assigned SOPs diligently Post making the sale he she is responsible for coordinating with the customer for product pick up after receiving due communication from the warehouse 4 Store upkeep Maintenance He she will verify the accuracy of the lenses fitted before handing over the product to the customer In case of returns he she is expected to understand the reason and try to resolve the same to control the return percentage He she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display frames instruments and other store equipment by cleaning them regularly He she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store Personal attributes competencies Minimum qualification Graduation Minimum Experience- 1-year experience in any sales Except tele-sales Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear articulation and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership result-orientation and customer-orientation Ability to multitask and organize activities based on priority Video JD https youtu be 7k915E8NC-4
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