Lead, Program Support Operations

Lead Program Support OperationsVadodara Gujarat India Req 1574Monday March 24 2025Who We AreMagnit is the future of work Serving hundreds of the worlds most recognizable brands for the past 30 years Magnit offers the industrys first holistic platform for the modern workforce Magnit s integrated workforce management IWM platform supported by data software intelligence and best-in-class services team is key to our clients success It can adapt quickly to regional or industry economic shifts and provides the speed scale flexibility transparency and expertise required to meet an organizations contingent workforce management talent strategy and broader organization goals At Magnit youll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe Magnit has several openings for a Leads on our Program Support Operations team located in our Vadodara Gujarat India office What You Will Do Lead team of Sr Specialists and Specialists to deliver superior quality results with a continuous emphasis of meeting department established SLAs and improving quality efficiency metrics Collaborate with Program Support Operations management team to lead and suppport on any department wide initiatives Create effective development plans for direct reports to ensure retention and productivity while helping to foster a success-oriented accountable environement Act as a partner to Client Services team by leading check-in discussions to further develop understanding on how to best provide the level of support required by the client Regularly review team processes to improve accuracy scalability and efficiency of processes Partner with internal Magnit Client Services team to ensure Standard Operating Procedure SOP documentation is maintained by team members in a way that ensures seamless support in instances of required coverage as well as accuracy in day to day processes Utilize subject matter expertise in Program Support Operations processes and procedures to be able to act as primary support to the existing team for day to day support and trainer for new staff Take initiative to apply Program Support Operations knowledge to provide support and leadership for department wide initiatives and overall support for Magnit client programs Support newly implemented and or complex client processes to resolve issues and establish best practices Facilitate the onboarding extensions and offboarding processes for contigent workers including securing contingent worker employment documentation and facilitating the background check process Provide support as needed to contigent workers our staffing supplier partners and client managers This includes responding to inquiries basic issue resolution and securing timecard submittals and approvals Prepare reivew and deliver a variety of reports for both internal and external stakeholders Develop proficiency within the respective client Vendor Management System VMS that includes updating and maintaining data to ensure accurate records are maintained such as worker extensions pay bill rate adjustments cost center updates etc Consistently evaluate regular processes for opportunities to implement efficiencies which will reduce time spent and ensure adequate controls are in place to support future growth accuracy and sustainability Manage client related processes to ensure client SLAs and internal department SLAs deadlines are consistently met Act as an initial point of contact with contingent workers to address issues and refer escalate to the appropriate contact department within the Magnit organization as needed What You Will Need Bachelors degree preferred 3 years of experience with 1 year of increasing supervisory experience Strong administrative organization and customer service skills Excellent written and verbal communication skills Fluent written and spoken English Ability to work independently drive process improvements and simultaneously manage multiple priorities and deadlines Ability to create strong effective teams Proficiency in MS Office Outlook Excel Word What Magnit will Offer YouAt Magnit youll be joining an innovative high-growth environment and can quickly make an impact to help transform the largest companies in the world You will work with passionate colleagues who collaborate and deliver Magnit offers all employees the opportunity for growth and development and we want individuals to fulfill their potential and blaze their own trails Magnit will offer you a competitive PTO and benefits package including medical dental and vision coverage retirement planning as well as discounts and perks for tickets travel merchandise and more Magnit encourages employees to participate in giving back and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community If this role isnt for youStay in touch we will let you know when we have new positions on the team To see a complete list of our open career opportunities please visit To do our best work we need different viewpoints Therefore we celebrate diversity and embrace inclusion As an equal opportunity employer we are dedicated to building a team that represents a variety of backgrounds perspectives and skills We strive to ensure that we maintain a positive and enriching work environment for all By applying to this role you consent to Magnit safely storing and managing your personal data Please read this link to learn more