Customer Support Associate

3 weeks ago

Lucknow, Uttar Pradesh, India Hti Manpower Outsoursing Services Private Limited Full time
Job Description

Description

We are seeking a motivated and enthusiastic Customer Support Associate to join our team in Lucknow. This entry-level position is ideal for individuals who are passionate about providing excellent customer service and are eager to develop their skills in a dynamic environment.

Responsibilities

- Respond to customer inquiries via phone majorly , email/chat if requirement arises in a timely and professional manner.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Provide product information and support to customers, guiding them through their queries.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with team members and other departments to enhance customer experience and streamline processes.
- Participate in training and development sessions to enhance product knowledge and support skills.

Skills and Qualifications

- Excellent verbal and written communication skills in English and Hindi.
- Basic understanding of customer service principles and practices.
- Proficiency in using computer applications and software, including CRM tools and Microsoft Office Suite.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Positive attitude and willingness to learn.
- Strong interpersonal skills with a focus on building relationships.

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