Immediate Start: Content Analyst

Job Description

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Content Analyst is responsible for the maintenance of database administration and sourcing of the Financial Markets exchange and supplied data for Fixed Income data components. Responsible for ensuring that relevant data is maintained and delivered in an accurate and timely manner and works on assigned data projects.

Fixed Income Reference team is responsible for collection, maintenance, analysis and dissemination of high-quality reference and pricing content for Fixed Income, Foreign Exchange and Money Market clients using Eikon, DataScope and other products. The profile pertains to project deliveries and working on pivotal initiatives to either onboard content or migrate existing content. The FI Reference group covers vast asset classes within Fixed Income, - International Bond market consisting of non-securitized Eurobonds and Global USD debt. and Money Market instruments including Government & Corp Bonds, - Domestic markets for non-securitized Fixed Income securities in North America, Great Britain & Ireland. The Service team will handle queries that are posted for FI Reference/CMO and Corporate Actions Content.

Purpose of this role is to use domain expertise, skills and specific knowledge within the FI Reference content to provide explanation, guidance and make necessary corrections/improvements in the content to support client queries/concerns. It is a role which requires knowledge of CMO Reference (Terms and condition) content and F&R (Refinitiv) products. The incumbent will be responsible to analyze client queries, share results and suggest improvement areas and play active role in reducing data corrected cases and maintain overall customer experience. Active and successful collaboration with various internal teams from business representatives to development teams is central to the role. This role will suit candidates who are technically minded and determined, with a thirst for discovering new areas and applying technical and content knowledge to new data. The successful candidate is expected to work on new data implementation with guidance.

Essential Day-to-Day Responsibilities:

- Reciprocate the queries received through chat room, service cloud and emails
- Conduct detailed investigation and respond if it is a search and explanation queries and make basic corrections in case of DC cases which require short time to fix.
- Liaise with Production teams to get queries resolved.
- Gathering, analyzing and applying information to existing databases; supporting the development of new databases
- Supporting the team in building stronger process and systems knowledge.
- Ensures effective communication of information relevant to own area of responsibility re: changes, developments, news.
- Maintains up to date data set expertise & works to develop further content & technical knowledge.
- Have a thorough understanding of C2C standards and conduct audits from time to time and uphold those standards with the team.
- Liaise with peers on various queries with varying degree of complexity and help them resolve it.
- Ensures the quality and time-efficient production of financial information to F&R products.
- Responds to data queries from both internal and external clients and provides support to stakeholders.
- Facilitate problem solving on data and product issues, including database infrastructure and maintenance procedures knowing who to involve and when.
- Works with and involves multi-functional teams to provide Root Cause Analysis to identify solutions in problem areas.
- Identifies potential data improvements and consults with content Specialist for possible implementation.
- Effectively maintains and manages relationships with internal and external customers.
- Monitor various reports on service cloud to avoid potential ERT and timeliness breaches.
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- Work with and involve multi-functional teams to expedite client queries that are taking time to resolve
- Train existing members of staff to reduce dependency on production teams for some of the repeated queries
- Contribute to RCAs to be provided to the quality team
- Manage and take ownership of the resolution process for all customer related Escalations.
- Research new and review existing sources to ensure that quality, timeliness and completeness scores are improved.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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