Technical Support Engineering Ic3
5 days ago
Response and Resolution You own investigate and solve customer technical issues You collaborate within and across teams leveraging troubleshooting tools and practices Readiness You lead or participate in building communities with peer delivery roles and where appropriate share your knowledge You develop specific technical and professional proficiency to enable you to resolve customer issues through training and readiness As an Azure Support Engineer you will Own troubleshoot and resolve complex customer technical issues on the Azure platform Deliver consistent high-quality support experiences aligned with CPE Customer and Partner Experience goals and response time SLAs Analyze diagnose and resolve issues involving infrastructure networking virtualization identity and platform services Collaborate across teams Product Group Engineering CSS Field etc and swarm effectively on critical cases Create manage and escalate incident and problem management requests as needed Identify process tooling or training gaps and propose improvements for better issue resolution Support readiness efforts by engaging with internal training programs mentoring and contributing to knowledge-sharing Participate in or lead community-building efforts around specific technologies or workloads Contribute to automation self-help content and case deflection initiatives Bachelor s Degree in Computer Science Information Technology IT or related field AND 1 years of technical support technical consulting experience or information technology experience o OR 3 years of technical support technical consulting experience or information technology experience English Language fluent in reading writing and speaking Required Excellent written and verbal communication skills in English Strong understanding of TCP IP protocols and the OSI model Familiarity with tools such as Wireshark Network Monitor or Message Analyzer Awareness of Public Private and Hybrid Cloud models Understanding of Virtualization and Software-Defined Networking SDN technologies Understanding of protocols and services such as VPN IPsec DHCP DNS HTTP S MPLS BGP Layer 2 3 etc Knowledge of Proxy Firewall configurations and security principles Hands-on knowledge of Azure Platform services e g VM VNet NSG Load Balancer VPN Familiarity with deployment and support of cloud-native applications and Azure DevOps pipelines Prior experience in technical support or consulting roles in enterprise environments Certifications such as AZ-104 AZ-700 AZ-305 or equivalent Success KC1 1 Criteria Time to resolution and case escalations
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Site Reliability Developer IC3
6 days ago
bangalore, India Oracle Full timeSolve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate...
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Bangalore, Karnataka, India ORACLE Full timeJob Category Product Development Oracle Cloud Infrastructure OCI is a strategic growth area for Oracle It is a comprehensive cloud service offering spanning Infrastructure as a Service IaaS Platform as a Service PaaS and Software as a Service SaaS OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling...
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Site Reliability Developer IC3
2 weeks ago
Bangalore, India Oracle Full timeDescription Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems....
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Site Reliability Developer IC3
1 week ago
bangalore, India Oracle Full timeDescription Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems....
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Incident Commander
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Bengaluru, Karnataka, India Oracle Full timeResponsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep...
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