Quality Care Executive

6 hours ago

Dewas MP IN Unitara Motors PVT LTD Full time

Key Responsibilities Customer Communication Make outbound calls to clients or leads ensuring prompt and clear communication Answer inbound calls addressing client inquiries regarding products services and technical details related to QCE services Provide product information detailing the company s engineering and quality control processes ensuring clarity in communication Customer Satisfaction Identify potential leads through cold calling or by utilizing existing databases Engage with prospects explain QCE services and convert them into business opportunities Follow up with leads or clients after initial contact to close deals or resolve queries Sales Service Promotion Promote services related to quality control and engineering ensuring potential clients understand the benefits of these services Handle objections and questions with professionalism and product knowledge to increase the chances of a successful sale Database Management Maintain accurate records of calls leads and client interactions in the CRM or database Update the database with any changes to customer status or contact details Customer Support Assist customers with troubleshooting and resolving any issues related to services provided Escalate technical issues or complex inquiries to the appropriate departments within the company Reporting Feedback Provide regular reports on call status client feedback and follow-up activities to management Collect feedback from customers and relay it to the quality control team to improve services Quality Assurance Ensure that all communications meet the company s standards for quality and professionalism Collaborate with the engineering or quality control team to understand service offerings and assist with the delivery of precise information Job Types Full-time Permanent Fresher Pay 10 000 00 - 15 000 00 per month Benefits Health insurance Provident Fund Schedule Day shift Supplemental Pay Quarterly bonus Experience total work 1 year Required Work Location In person Speak with the employer 91 9770014210

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