Reservation Specialist

4 weeks ago

Gurugram Gurugram India CAREER BLOC Full time

Job Description About The Opportunity A growing organisation in the Hospitality & Travel sector, operating reservation services and booking operations for hotels, resorts and travel products across India. We deliver high-quality, guest-first booking experiences across phone, email and direct channels and are now expanding our on-site reservations team to support peak demand and revenue optimisation. Role: Reservations Specialist (On-site, India) Role & Responsibilities - Handle inbound and outbound reservation requests via phone, email and web chatconfirm bookings, process modifications and manage cancellations promptly and accurately. - Operate property management and global distribution systems to check availability, allocate inventory and update rates in real time. - Apply rate and inventory control procedures: upsell room types and ancillaries to maximise revenue while ensuring rate integrity. - Coordinate with Front Desk, Housekeeping and Revenue teams to ensure seamless guest arrival, special requests and reservation accuracy. - Maintain accurate guest and booking records; process payments, deposits and refunds following company policies and PCI-compliant procedures. - Meet individual and team KPIs for conversion, average booking value, response time and booking accuracy; escalate issues and contribute to continuous process improvements. Skills & Qualifications Must-Have - Opera PMS - Amadeus GDS - Sabre GDS - Reservation management - Rate and inventorycontrol - Microsoft Excel Preferred - SynXis - CRM systems (Zendesk or Salesforce Service Cloud) - Experience with multilingual guest support Qualifications & Experience - Previous on-site experience in hotel or travel reservation operations or call-centre reservations preferred. - Comfortable working in fast-paced shifts including weekends and holidays. - Strong numeric accuracy for handling payments, deposits and rate inputs. Benefits & Culture Highlights - Structured on-site training programme and clear career progression within reservations and revenue teams. - Performance-linked incentives and rewards for upsell/conversion targets. - Collaborative, service-oriented culture with cross-functional exposure to Front Office and Revenue Management. Location: On-site India. If you are a detail-oriented reservations professional with strong bookings systems experience and a service-first mindset, apply now to join a dynamic reservations operations team and help deliver exceptional guest experiences. Skills: amadeus gds,aviation consultant,microsoft excel,bookings

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