Customer Care Executive

2 weeks ago

Delhi Kolkata Mumbai, India Electronic Arts Full time

Job Description

We are seeking a dedicated Customer Care Executive to join our team in India. The ideal candidate will have experience in customer service and a passion for helping customers. You will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

- Manage customer inquiries and provide solutions in a timely manner.
- Handle customer complaints and issues with empathy and professionalism.
- Maintain customer records and update information as needed.
- Collaborate with other departments to ensure customer satisfaction.
- Provide product and service information to customers.
- Assist in the development of customer care strategies and processes.

SKILLS AND QUALIFICATIONS

- 2-4 years of experience in customer service or related field.
- Strong verbal and written communication skills in English and local languages.
- Proficient in using customer relationship management (CRM) software.
- Ability to handle stressful situations and resolve conflicts effectively.
- Excellent problem-solving skills and attention to detail.
- Strong interpersonal skills and ability to work in a team.

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