Store Manager

Position Unit Head SSL Grade P4 P3 Eligibility Parameters Minimum 8 years of supervisory experience in Retail hospitality QSRs FMCG Exposure to P L Good understanding of current industry Exposure to large format stores business is preferred Education Qualification Minimum Graduation Desired MBA Position Reports to Area Controller Positions reporting into Unit Head Retail Operations Manager Department Manager Required Competencies Analysis Judgement Strategic Perspective Leadership Customer Focus Process Orientation Key Accountabilities Responsibilities The most important end-results for which an incumbent would be held responsible at the end of the year Topline Growth Regular review of Business and workout strategies on week basis Focus on Private Brands to boost sales Strategy to increase Market Share Increase Customer entry through incentives during off peak Customer Entry time and Tie-ups for customer crossover Improve Stockturns Strategy for improvement in percentage of First Citizen Silver and Gold sales Organizing and implementing sales programmers and brand strategies Strategies to Improve cash-memo size and quantities Section wise Client allocation as required Customer Retention Align Visual Merchandise to Sales plans to boost sales Store Processes Audit Regular stock take of Assets Perpetual Inventory Control system Ensure all assets buying as per plans and approvals Responsible for conserving and protecting assets by managing assets judisiously for higher asset turnover Corporate Governance at the unit level encompassing all legal and statutory requirements Ensure that security system are followed and awareness of security procedures Ensure housekeeping standards are maintained and replenishment followed Crisis handling Set monitoring process for target review and sensitise CCA s to identify customers seeking help Ensure that laid out policies and procedures are followed Maintain and Improve Service Standards Development of Customer Service Processes and Facilities Improving Customer Service Index Ensure that the departments are kept customer friendly to enable them buy without human intervention Ensure that all standard operating procedures and systems are followed To ensure that Seconds per items SPI is at the minimum To ensure that Client is available as per A B C categorisation of the departments To ensure that the stipulated quality and time lines are maintained for alterations To ensure soliciting customer feedback forms ensure action on the floors and reply back within stipulated timelines Ensure Product training for all CCA s Ensure that exchanges are minimum and within norms Leading People Development and training of unit team Motivation and counselling Improve productivity through Client Allocation Improve Employee Satisfaction Index Employee relations Fair appraisals process and review Work discipline Setting KRA s for the team and ensure support to achieve it Certified trainer for RSS and ACE Improve Profitability Resource Management Defectives handling Ensure action on defective pieces from customer vendors on a weekly basis Ensure action on shop soiled merchandise periodically Loss prevention and shrinkage control Ensure high margin merchandise is given priority to sell Optimise maintenance costs and negotiate AMC s Control costs and expense Maintain build PR and Business Relations Drive and initiate local schemes and promotions in the store Business relations and negotiations for the store Media Relations Strategies sales plans Budgeting control Ensure documentation and communicating market development and business trends for future planning Competition mapping - Monitoring competition to study their products prices merchandise customers and opportunities Ensure learning from business customers and employees are documented and consider them while planning for the coming season Ensuring space returns Budgeting Preparation analysis and review of Reports Review of expenses and PICS every fort night Responsible for Store Image Organizing and implementing brand building strategies Ensure that standardized systems of stacking and stocking are followed Ensure that the guildelines given by VM are followed