User Provisioning Specialist

3 weeks ago

Bengaluru, India Atkinsr Alis Full time

Job Description

Experience:7 years of experience in Identity & Access Management / User Provisioning, Incident Management tools, ITIL processes, IT Service management and People Management.

Location: Bangalore, GTC, India.

Key Responsibilities:

General:

The User Provisioning team is the first point of contact for AtkinsR alis users reporting requests and Incidents related to Access to various IT systems and applications.

User Provisioning Specialist has the responsibilities above that of the User Provisioning Analysts and is responsible for managing the daily operations, service delivery and performance of the team.

Operations:

- Responsible for the service delivery of User Provisioning team in compliance with the organization objectives and key performance indicators like SLA, First time resolution, CSAT, Regular updates to end users and escalation management etc.
- Drive a performance and as importantly people-oriented culture in the team.
- People Management.
- Objectives setting and performance management reviews of team members (including 1-2-1s and team meetings).
- To be able to coordinate responses to high priority incidents, escalations and support of the major incident process.
- Adaptable to organization changes and develop a culture of transparency within the team.
- Queue Management.
- Aged Tickets Follow up.
- Chases & Escalation Management.
- Shift Handover.
- Problem Management.
- New Joiner Training.
- Quality Audits, SOP Compliance & ITIL Best Practice Compliance.
- KPI Compliance.
- Daily Reports.
- Documentation of SOP s.
- Shift & Holiday Management.

Behavioural skills:

- Good communication skills and interface well with the business, line, and senior management.
- To be customer focused and to display an analytical approach to problem solving.
- To be a team player, working with others to provide a quality service.
- Flexible in working on rotational shifts 9 AM to 6 PM or 12 PM to 9 PM or 3 PM to 12:00 or as demanded by the business.
- Available in office 3 days a week.
- Experience of working in a fast-moving environment.
- Excellent communication skills (both written and verbal).
- Ability to work unsupervised or as part of a team.
- Ability to develop positive cooperative relationships with other groups and departments.
- Good organisational ability and attention to detail.
- Able to assess and prioritise work.
- Good listening skills.
- Reliable, flexible, adaptable, and innovative.
- Able to remain calm under pressure.

Good to have:

- Knowledge on Microsoft Identity & Access Management Administration and Microsoft 365.
- ITIL Certification.

Educational Qualifications:

- Degree in Engineering or Science.

  • Provisioning Specialist

    4 weeks ago

    Bengaluru, India Movius Full time

    Job Title: Phone Numbers Operations Specialist Location:Bangalore, India About the Role Movius is seeking a meticulous and dedicatedPhone Numbers Operations Specialistto join our Global Connectivity team. In this pivotal role, you will be at the heart of managing Movius's global inventory of phone numbers, ensuring seamless provisioning, porting, and hosting...

  • Provisioning Analyst

    4 weeks ago

    Bengaluru, India LSEG (London Stock Exchange Group) Full time

    Provisioning Analyst- Job Description Provisioning Analyst with detailed knowledge of the Provisioning process and who understands various steps of provisioning process starting from the creation of ID, maintenance of ID account, providing the additional accesses, and decommissioning of the users for all of the 3rd Party suppliers. Responsibilities:...

  • Provisioning Analyst

    2 weeks ago

    Bengaluru, Karnataka, India LSEG (London Stock Exchange Group) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Provisioning Analyst- Job DescriptionProvisioning Analyst with detailed knowledge of the Provisioning process and who understands various steps of provisioning process starting from the creation of ID, maintenance of ID account, providing the additional accesses, and decommissioning of the users for all of the 3rd Party suppliers.Responsibilities:Coordinate...

  • IT Support Specialist

    3 weeks ago

    Bengaluru, India SKYLARK DIGI SOLUTIONS Full time

    Position: IT Support Specialist Location: Bangalore Work Mode: Onsite | 24×7 Shift (Primarily Night Shifts) Interview Mode: Virtual Notice Period: Immediate to 30 Days Openings: 2 Experience Required: 2 to 6 Years Key Responsibilities: User & Group Management Manage users/groups in Microsoft 365 Entra ID and Google Workspace Handle provisioning,...

  • IT Support Specialist

    5 days ago

    Bengaluru, Karnataka, India SKYLARK DIGI SOLUTIONS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position: IT Support SpecialistLocation: BangaloreWork Mode: Onsite | 24×7 Shift (Primarily Night Shifts)Interview Mode: VirtualNotice Period: Immediate to 30 DaysOpenings: 2Experience Required: 2 to 6 YearsKey Responsibilities:User & Group ManagementManage users/groups in Microsoft 365 Entra ID and Google WorkspaceHandle provisioning, de-provisioning, and...

  • it support specialist

    3 days ago

    Bengaluru, Karnataka, India SKYLARK DIGI SOLUTIONS Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position - IT Support SpecialistLocation: BangaloreWork Mode: Onsite | 24×7 Shift (Primarily Night Shifts)Interview Mode: VirtualNotice Period: Immediate to 30 DaysOpenings: 2Experience Required: 2 to 6 YearsSalary: Up to 12 LPA (Based on experience band)Responsibilities:User & Group ManagementManage users/groups in Microsoft 365 Entra ID and Google...

  • Business Systems Analysis Specialist

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Systems Integration Specialist Req ID: 336199 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Specialist to join our team in Bangalore, Karnātaka (IN-KA),...

  • Systems Integration Specialist

    2 weeks ago

    Bengaluru, India NTT Data Full time

    Job Description NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Specialist to join our team in Bangalore, Karntaka (IN-KA), India (IN). Identity Access...

  • User Experience Design Specialist

    3 weeks ago

    Bengaluru, India SAP Full time

    We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...

  • IT Service Desk Support Specialist

    2 weeks ago

    Bengaluru, India Molecular Connections Full time

    Job Description About Us:At Molecular Connections, we believe in Connecting brilliant minds, for building the future of scientific intelligence. Founded more than two decades ago, Molecular Connections is the leading AI-ML led data science organization accelerating digital transformation of Scientific Scholarly Publishing, STEM (science, technology,...