Operations Analyst

Yext NYSE YEXT is the leading brand visibility platform built for a world where discovery and engagement happen everywhere - across AI search traditional search social media websites and direct communications Powered by over 2 billion trusted data points and a suite of integrated products Yext provides brands the clarity control and confidence to perform across digital channels From real-time insights to AI-driven recommendations and execution at scale Yext turns a brand s digital presence into a competitive advantage which is only possible through our team of innovators and enthusiastic collaborators Join us and experience firsthand why we are consistently recognized as a Best Place to Work globally by industry leaders such as Built In Fortune and Great Place To Work As an Operations Analyst you will be part of the Yext Services team assisting with client initiatives You ll serve as a supporting team member on key engagements for our clients including customer onboarding product launches data integrations platform configuration issue troubleshooting solution strategizing and custom software development efforts These initiatives and processes are vital in supporting our existing clients and maintaining value of the Yext product In this hands-on role you will become an expert in the Yext platform As an integral part of the organization you ll work directly with team members to learn and grow an exciting career at Yext This role is fully on-site in our Hyderabad India office What You ll Do Become an expert in the Yext software Knowledge Graph Pages etc and be responsible for platform configuration changes for our clients and partners Process inbound client requests including but not limited to configuration optimization troubleshooting and data management Drive requests to completion Assist with day-to-day project management and delivery of services for clients throughout the engagement lifecycle ensuring delivery meets customer requirements on time Apply excel to compare large data sets of Yext powered listing information against publisher scan results Analyze and import customer data and provide quality assurance over the information and content loaded into the Yext Platform Discover and document unique client nuances Refer to and contribute to internal process documentation Contribute to internal resources and deliver important product feedback to leadership and relevant teams What You Have BA BS degree or similar college level education 1-3 years of operations customer support or analyst experience Proficient in data analysis and manipulation with solid spreadsheet Excel Outstanding and effective interpersonal skills along with proven ability to communicate sophisticated issues across departments and with external contacts Diligent organized process-driven Ability to work quickly and accurately in a fast-paced environment Autonomous worker with excellent time management skills Ability to thrive in a cross-functional team environment Interest in technology Perks and Benefits At Yext we take pride in our diverse workforce and prioritize creating an engaged and connected working environment Our ambitious mission is to transform the enterprise with AI search and we know that to achieve that we need a global team of innovators visionary thought leaders and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture We believe that people do their best when they feel their best - and to feel their best they must be well-informed fuelled and rested To ensure our employees are at their best we offer a wide range of benefits and perks including Performance-Based Compensation We offer an attractive bonus structure and stock options for eligible positions Comprehensive Leave Package Our leave package includes Paid Time Off PTO Parental Leave Sick Leave Casual Leave Bereavement Leave National Holidays and Floating Holidays to ensure a healthy work-life balance Health Wellness Offerings We provide medical insurance with 7L coverage including enhanced parental and outpatient department OPD coverage for you your spouse two dependent children and two parents as applicable and subject to eligibility requirements Relocation Benefits We offer relocation assistance and an allowance to eligible candidates to help ease your transition World-Class Office Building Amenities Our office has a top-notch infrastructure including gaming rooms a plush pantry and breakout areas LI-RD1 LI-Onsite Yext is committed to building an inclusive and diverse culture where every person is seen heard and valued We believe in equal employment opportunity and welcome employees and applicants of all races colors ethnicities religions creeds national origins ancestries genetics sexes pregnancy or childbirth sexual orientations genders including gender identity or nonbinary or nonconformity and or status as a trans individual ages physical or mental disabilities citizenships marital parental and or familial status past current or prospective service in the uniformed services or any characteristic protected under applicable law We also consider qualified applicants regardless of criminal histories consistent with legal requirements It is Yext s policy to provide reasonable accommodations to people with disabilities as required by law If you have a disability that requires an accommodation in completing this application interviewing or participating in the employee selection process please complete Security Alert All legitimate Yext communications come from yext com email addresses Messages from other domains for example yext team are not authorized and are likely fraudulent If you receive a message that seems suspicious do not share personal information click on links or provide payment Instead please report the communication to