Team Manager Operations

3 weeks ago

Bengaluru, Karnataka, India Mr. Cooper Full time

At Mr Cooper Group You Make the Dream Possible Our purpose is simple Keeping the dream of homeownership alive As a Mr Cooper Group team member you play a big role in making that dream possible Around here we know our roles and work together volunteer to make a difference and challenge the status quo when needed Everything we do is in the care and service of our teammates and our customers Join us and make the dream of home ownership possible Job Responsibilities Team Manager Flash operations responsibility typically involves overseeing a team of mortgage loan officers who are responsible for originating new mortgage loans The Team Manager leads and manages a team of mortgage loan officers This includes setting performance goals providing coaching and mentoring and ensuring the team meets its objectives Managing the end-to-end loan processing operations from application intake to loan closing ensuring accuracy efficiency and compliance with regulatory requirements Monitoring individual and team performance metrics such as productivity turnaround times accuracy rates and schedule adherence Managing the workflow to ensure loans progress smoothly from application to closing Implementing quality control measures to ensure accuracy and compliance with regulatory requirements Ensuring all mortgage operations adhere to federal and state regulations including RESPA TILA and others Generating reports on team performance metrics and presenting findings to management Proficiency in using mortgage processing software and tools to manage workflows and track loan statuses Team Manager operations should ensure efficient loan processing maintaining compliance with regulations optimizing team performance and enhancing the overall customer experience Generating operational reports analyzing data trends and identifying areas for process improvement or cost reduction Using metrics to measure team performance and operational efficiency Participating in strategic planning sessions to align operational goals with overall business objectives Mr Cooper Group is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or status as a protected veteran EOE M F D V Job Requisition ID 023981 Job Category India Business Operations Primary Location City Bengaluru Primary Location Region Karnataka Primary Location Postal Code 560064 Primary Location Country India Additional Posting Location s Chennai NSM Block 1A

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