Chat Process Customer Support

3 weeks ago

Jamshedpur, Jharkhand, India Pluse Business Full time

Job Title Customer Support Executive - US Chat Process Location Pulse Business Jamshedpur Work From Office Shift Timing US Shift Night Shift - 6 30 PM to 3 30 AM IST Weekends Off Rotational Off - Customize as per your need Job Summary We are looking for emotionally intelligent calm-under-pressure individuals to join our US-based Chat Support Team The ideal candidate will be a graduate fresher or have up to 2 years of experience in a BPO or call center environment with strong English communication skills empathy and customer-centric thinking This is a non-voice role supporting US customers via live chat and email perfect for individuals who thrive in high-focus digital communication roles and bring professionalism and patience to every customer interaction Key Responsibilities Respond promptly to customer inquiries through live chat and email Provide accurate valid and complete information by using the right tools and processes Handle customer issues with empathy patience and professionalism Escalate unresolved queries to the next level of support when necessary Maintain thorough knowledge of company products services and internal support systems Work efficiently in a fast-paced environment while meeting performance metrics TAT quality CSAT Document all customer interactions accurately in the CRM system Required Skills Qualities Excellent written communication in English - grammar tone and clarity matter High emotional intelligence - able to handle frustrated customers with calmness and empathy Stability under pressure - composed and solution-oriented even in challenging scenarios Good typing speed and computer proficiency Positive attitude quick learner and team player Eligibility Criteria Educational Qualification Graduate in any discipline Experience Freshers or up to 2 years of BPO Call Center experience preferred Prior experience in international especially US chat process will be a plus Compensation Benefits Salary Competitive based on experience and performance Night shift allowance incentives and performance bonuses Health insurance and other employee benefits Paid training and growth opportunities Why Join Us Be part of a high-performing people-first culture Opportunity to work for a fast-growing US-based client Supportive training and development environment Long-term career growth with internal mobility Send your resume to with subject line Application - US Chat Process or WhatsApp on 91-9709248418 Job Type Permanent Pay 18 000 00 - 21 000 00 per month Benefits Health insurance Schedule Night shift Supplemental Pay Performance bonus Work Location In person Speak with the employer 91 9709248418

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