Lead/am - Customer & Process Quality

Become our next FutureStarter Are you ready to make an impact ZF is looking for talented individuals to join our team As a FutureStarter you ll have the opportunity to shape the future of mobility Join us and be part of something extraordinary Lead AM - Customer Process Quality Country Region IN Location Jamshedpur JH IN 832108 Req ID 79352 Jamshedpur India ZF Commercial Vehicle Control Systems India Limited About the Team Quality Team plays a crucial role in producing components for automobiles It helps Cost reduction Identify the issues Maintaining the supply chain improve the product quality Sustainability etc What you can look forward to as Lead AM - Customer Process Quality m f d Creates and maintains relationships with Customer Brings VoC and customer feedback internally to all stakeholders and functions and ensures it is well understood Coordination of major Quality activities with Customer Drive the sense of priority for Customer Quality topics in the organization Front line first level of quality support align Quality activities Ensure One Voice to the Customer for all Quality activities Avoid escalations by continuous Quality performance tracking and by fast reaction Close escalations by clear definition of Quality exit criteria at earliest opportunity and lead activities for Quality de-escalation Drive Quality Satisfaction picture for Customer based on input and information from customer portal data VoC sales teams High-Level Quality-KPI Customer Perception Green Plants plants w o escalation Warranty generates VoC report quality part and alignment with dedicated Key Account Team Drive and coordinate key customer improvement initiatives and measures Develop Quality roadmap for the Customers including requirement coordination and tracking of needed improvement activities e g Customer strategy risk management Strategy and Evaluation for in Contract Management CSRs Q-part Warranty Agreements and leads negotiation with Customer together with Key Account Team according to CUDO process Topic leader Quality for CUDO evaluation CUDO-Officer see QMS PPAC support input from ZF-Plant or Function Your Profile as Lead AM - Customer Process Quality m f d Degree in Engineering Diploma Minimum 5-10years work experience in Manufacturing or Process Engineering Minimum 1 year work experience in Quality ISO 19011 - Auditing Management Systems ISO 9001 IATF 16949 VDA Knowledge about MS Office Knowledge of PLM Product Lifecycle Management Knowledge of Quality tools Automotive quality standards - SPC MSA FMEA Knowledge of specific Customer requirements portals and CUDO process Advanced Product Quality Planning APQP - AIAG Project Maturity Level Assurance MLA RGA - VDA Production Part Approval Process PPAP - AIAG Why should you choose ZF Group in India Innovation and Technology Leadership ZF is at the forefront of technological advancements offering a dynamic and innovative work environment that encourages creativity and growth Diverse and Inclusive Culture ZF fosters a diverse and inclusive workplace where all employees are valued and respected promoting a culture of collaboration and mutual support Career Development ZF is committed to the professional growth of its employees offering extensive training programs career development opportunities and a clear path for advancement Global Presence As a part of a global leader in driveline and chassis technology ZF provides opportunities to work on international projects and collaborate with teams worldwide Sustainability Focus ZF is dedicated to sustainability and environmental responsibility actively working towards creating eco-friendly solutions and reducing its carbon footprint Employee Well-being ZF prioritizes the well-being of its employees providing comprehensive health and wellness programs flexible work arrangements and a supportive work-life balance Be part of our ZF team as Lead AM - Customer Process Quality and apply now Contact Kritika Bomzan What does DEI Diversity Equity Inclusion mean for ZF as a company At ZF we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued We actively seek ways to remove barriers so that all our employees can rise to their full potential We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility Find out how we work at ZF Job Segment PLM Supply Chain Process Engineer Risk Management Contract Manager Management Operations Engineering Finance Legal