▷ High Salary: Support Specialist

JOB SUMMARY Trade application is critical application in the trade domain and support 45 markets across various markets We need able resource to replace the position with the technical skills banking domain applications support experience PID Squad operational round the clock and ring fence team to execute all the task require High privilege IDs and covers all 15 applications in Trade Domaine PID withdrawal is an essential enabler to ensure continuous delivery and incident recovery to keep the lights on for our business users PID withdrawals required as no automation auto-heal in place or automation failed e g force termination of hung threads excessive resource consumption etc Withdraw PID to perform manual recovery steps where automation is not possible and in multiple process steps part of BAU High Level Such task activities group into 6 Categories i e Incident Management Change Management Infra Cyber Hygiene Risk Audit Disaster Recovery Sustain Resiliency If the resource is not hired will not able to provide a seamless support to Premier and hyper care Clients If the resource is not hired will be unable to meet TAT business expectations RESPONSIBILITIES Business We work in CIB domain supporting Trade Operations and customers Processes This is for Technical role in application support so they need to work on functional queries fixes enhancement and initiatives addressed or supported applications People Talent To cater to support application and identifying and resolving technical issues Providing technical support to the application Risk Management Application-level risk needs to be taken care Regulatory Business Conduct There is no specific at the application level Resource needs to comply the policies of SCB Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Lead to achieve the outcomes set out in the Bank s Conduct Principles Key Stakeholders Trade supporting 45 markets across globe so all the country LPM local product manager central product team will be our stakeholders Also we need to liaise business and all interface applications Other Responsibilities Core individual contributor in handling the applications and all the stake holders Interaction with CIO teams for the better collaboration to get the insight on the upcoming projects and the system enhancements Should be available 247 to support the application and to guide the team members on taking decisions and for issue resolution Team management is the key for this role as they need to interact encourage team members effectively and to ensure zero escalations Need to provide functional support on the system for minor enhancements which will help to reduce the team s efforts and to reduce manual tasks Needs to take care of complete Batch related activities and to interact with the interface teams to ensure for smooth Batch management With the knowledge in the application needs to participate in RCA discussion and RCA document preparation Closure of incidents within the SLA and to perform incident trend analysis which will help to reduce tickets via fix and enhancements All the medium and above incidents should be tracked under Problem management All the problem tickets should be closed with proper evidence without any escalation They need to take care of Change management via remedy Changes needs to be scheduled and closed as per the SLA Infra and capacity managements is one of the key items where they need to ensure no capacity leave breach in the application They need to ensure no incidents because of capacity related issues All the Audit RFI s needs to be prepared and shared to the auditors There should be nil findings in terms of audit findings Expectation is to handle the Finance management at the Domain level Forecast should be done on time Needs to work on cost reduction Our Ideal Candidate Java Spring Boot Database Cloud Container concepts Automation tools Trade Banking Functional About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 37315