Specialist Business Consultant

6 days ago


Pune Maharashtra, India NICE Systems Full time

At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about This is an exciting Senior Specialist Business consultant position within the NiCE - AI Center of Excellence Organization that is focused on delivery excellence and driving increased adoption and bottom-line ROI from our portfolio of AI solutions Specifically this role is focused on Intelligent Virtual Assistants IVAs Natural Language Understanding NLU and Interaction Analytics technologies We are looking for a highly skilled and proactive IVA and NLU Model Implementation Optimization Specialist to join our team In this role you will be responsible for ensuring the optimal performance and continuous enhancement of our customer s IVAs and NLU models The ideal candidate also brings a strong mix of data processing and analytics experience to be positioned strongly to help support customers through Contact Center digital transformations As a consultant in a technology company such as NiCE one must possess a unique blend of business and technical savvy to lead our customers to achieve bottom line impact via the business insights that can be derived via NiCE solutions Candidates should be well experienced to act as a leading voice in maturing our customer s business processes via guidance and insights rooted strongly in data How will you make an impact IVA Implementation Optimization Implement monitor and maintain the health and functionality of our Intelligent Virtual Assistants NLU Model Optimization Continuously assess and optimize NLU models for improved understanding accuracy and efficiency in processing and responding to user queries Data Analysis Analyze IVA containment performance data user interactions and feedback to identify areas for improvement and develop data-driven optimization strategies Leverage Interaction Analytics for insights into continuous improvement opportunities for the IVA Testing and Quality Assurance Conduct thorough testing and quality assurance to identify and rectify any system bugs inconsistencies or performance bottlenecks Collaboration Collaborate closely with cross-functional teams including developers consultants data scientists and product managers to implement optimization strategies and updates Design develop deploy and maintain a suite of automated repeatable BI solutions consisting of numerous dashboards scorecards and other reports and visualizations Able to communicate complex analysis and insights to various stakeholders inside and outside of analytical teams Handle tough data challenges technical problems as they arise Develop presentations and present recommendations to Business Consultants and NiCE Customers including functional operating teams Create continuous improvement programs to achieve financial goals via NiCE solutions Have you got what it takes Total 8 years and relevant 3 years experience in Contact Center Industry strong knowledge of contact center KPIs Proven experience in implementing maintaining and optimizing Intelligent Virtual Assistants IVAs and NLU models preferably in a professional capacity Deep Experience analyzing and deriving insights from interaction analytics data Strong proficiency in programming languages particularly Python Experience with Groovy JavaScript Regex CSS JSON preferred Exceptional understanding of NLU concepts Natural Language Processing NLP and IVA development Strong Familiarity with IVA development platforms conversational design and NLU tools Proven record of working with Business Consulting teams direct Consulting experience a plus Strong technical background and experience in large complex enterprise systems Advanced Excel SQL experience Advanced skills developing reports and dashboards using tools such as Python Power BI or Tableau Ability to work successfully with clients and business partners directly Proven record in training guiding resources through complex software solutions Excellent problem-solving ability in high pressure situations Domain experience with contact center IVR Routing Workforce Management Performance Management Back Office Management Process Automation Robotics or Quality Management solutions a plus Bachelor s degree in Computer Science Artificial Intelligence Machine Learning or related analytical field of study advanced degree preferred - or related experience What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NiCE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NiCEr Enjoy NiCE-FLEX At NiCE we work according to the NiCE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 8730 Reporting into Manager Business Consulting Role Type Individual Contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law



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