Manager - Employee Communications And Community Manager

Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us At Freshworks we believe business software should be simple delightful and built for everyone and that includes the stories we tell our people We re looking for an Employee Communications and Community Manager who can bring our Freshworks Uncomplicates spirit to life through clear creative and impactful employee communications If you re a natural storyteller who loves connecting people to purpose thrives in a fast-growing global environment and enjoys building culture through meaningful engagement this could be your next big role Freshworks Uncomplicates isn t a philosophy it s our call to action It s how we move stripping away needless complexity focusing on people-first AI experiences and bringing clarity and purpose to everything we do For our Employee Communications and Community Manager you will uncomplicate by telling our story simply and meaningfully making strategy clear culture felt and every employee empowered to connect engage and thrive Be a strategic connector Conceptualise shape and execute internal communications and engagement programs across India aligned to the global strategy reaching over 3500 employees in three regions Bangalore Chennai and Hyderabad Partner with teams across the business to ensure employees are informed inspired and aligned with company priorities goals and values Be a creative communicator Craft compelling narratives that celebrate our culture achievements and people through various channels including our intranet Develop communication plans and campaigns that pair creative well-designed for various company-wide initiatives - making complex messages simple and human Be an experience maker Design and deliver engagement events and programs that bring Freshworks values to life from All Hands and cultural celebrations to CSR and social impact initiatives Manage a global communications calendar and ensure programs land with consistency and clarity Be a brand champion Maintain Freshworks distinctive voice and tone across all internal channels Collaborate with marketing brand design to ensure internal storytelling aligns with our global brand identity in creating a global employer brand Qualifications 10-12 years of experience in corporate internal or marketing communications preferably in a fast-growing global tech organization Proven ability to plan write edit produce and deliver engaging multi-channel content newsletters emails videos intranet events Experience in pairing sharp storytelling with creative design-forward internal campaigns that is relatable globally Experience in event planning and employee engagement programs Excellent writing editing and project management skills Strong interpersonal and stakeholder management capabilities Ability to handle multiple projects with agility and attention to detail A good understanding of reputation management and internal branding Ability to use design software like Canva is a plus Postgraduate degree in Mass Communication Journalism or Advertising preferred Additional Information At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business Fresh vision Real impact Come build it with us