NOC Engineer

2 days ago


Delhi India aeroqube inc. Full time

Job Description Experience: 4 years Location: Chandigarh, Jaipur, Pune Job Summary We are looking for a Tier 2 EMS (Element Management System) Engineer to support and maintain our enterprise management and service automation tools. You will handle escalations from Tier 1, perform advanced troubleshooting, and collaborate with cross-functional teams on continuous improvement efforts. Key Responsibilities - Incident & Escalation Management: Investigate and resolve EMS-related incidents (Tier 2) in coordination with Tier 1. - Platform Configuration & Optimization: Maintain and optimize EMS tools such as SMAX, UCMDB, and OBM for reliable service delivery. - Root Cause Analysis: Conduct in-depth troubleshooting for system or application performance issues, proposing long-term solutions. - Enhancements & Upgrades: Assist in planning and executing EMS software upgrades, patches, and new feature deployments. - Documentation & Knowledge Sharing: Maintain detailed troubleshooting guides and share best practices with Tier 1 teams to reduce recurring issues. Preferred Skills & Tools Experience - You should have hands-on experience with at least a few of the following EMS tools and solutions: - SMAX (OpenText Service Management Automation X) - AM (OpenText Asset Management) - CIT (Connect-It) - UCMDB (Universal CMDB) - OBM (Operations Bridge Manager) - BVD (Business Value Dashboard) - BPM (Business Process Monitor) - RUM (Real User Monitor) - DIAG (Diagnostics) - NNMi (Network Node Manager) - NA (Network Automation) - SA (Server Automation) - OO (Operations Orchestration) - Working knowledge and ITSM process knowledge with any one of the ITSM application. - Preferred to have: Shell/Bash Scripting + Basic JAVA/PYTHON Qualifications - 4 years of experience in an EMS/IT operations support role (or equivalent). - Strong knowledge of ITIL processes (Incident, Problem, Change) is preferred. - Familiarity with scripting or automation workflows to enhance system efficiency (using OO or similar) is a plus. - Solid understanding of network topologies, server environments (Windows/Linux), and basic virtualization. - Excellent communication and documentation skills for cross-team collaboration. Additional Details - Shift Requirements: Position may involve rotating shifts or on-call support for critical incidents. - Professional Growth: Opportunity to work on cutting-edge EMS solutions and contribute to process improvements across multiple environments. How To Apply Interested candidates should send their CV and a short cover letter to [Confidential Information]. Please include Tier 2 EMS Engineer [Preferred Location] in the subject line. #EMS #Tier2 #SMAX #UCMDB #OBM #NNMi #NA #SA #OO #AssetManagement #OperationsBridge #ITIL #Hiring #CareerOpportunity#JaipurJobs #PuneJobs #ChandigarhJobs


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