NOC Administrator

Job Description At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is looking for Network Operations Center (NOC) Administrators who is passionate about Network Operations Surveillance. This is a full-time, in-office position based out of Rockstar's large game development studio in Bangalore, India. What We Do - The Rockstar Games NOC team monitors our games enterprise and online infrastructures. - We surveil multiple networks and systems across several Information Technology (IT) environments. - We handle complex technical problems and are in constant communication with staff at all levels to ensure notification and resolution. Responsibilities - Support 24x7 coverage in rotational shifts, recording and reacting to system events as per procedures. - Investigate, troubleshoot, and resolve network and infrastructure issues via pre-defined runbooks, bringing up to Engineering staff as needed. - Resolve incident severity and criticality, taking actions to restore service and adhering to communications structure. - Serve as central point for health status updates, moderating technical bridges and performing root cause analysis for corrective actions. - Protect players experience by applying initiative and good judgment, adhering to incident management tools. - Analyze system events for metrics collection, archiving, and process improvement with team leads. - Lead and perform duties as assigned, including playing GTA Online/RDR Online to support development. - Offer documentation recommendations, update runbooks, and ensure continuous process improvement. Requirements - Bachelor's degree in computer science or equivalent experience including 2+ years in Information Technology Services and/or 24x7 NOC role. - Familiarity with SDLC, bug tracking, and servicing requests in multi-team environments, with strong troubleshooting skills. - Ability to work independently, with issue resolution skills, and a passion for accuracy and timeliness. - Outstanding communication and interpersonal skills, with detailed understanding of monitoring and reporting tools. - Good knowledge of TCP/IP networks, computer operating systems, databases, network topology and incident management. - Adaptable and flexible, able to quickly adjust to changing priorities and new challenges. PLUSES Please note that these are desirable skills and are not required to apply for the position. - Experience in supporting large online / cloud environments. - Hands-on experience in Windows/Linux server configuration, administration, and/or monitoring. - Familiar with monitoring and support tools such as: Grafana, Solar Winds, Influx DB, Check_MK, AppDynamics, Splunk, and New Relic. - Knowledge of networking concepts. How To Apply Please apply with a CV and cover-letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process. Rockstar is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities. If you've got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, or race.